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3.3
Details
3 bathrooms done by ReBath for just under $20000. Install great, workers great. When we needed new faucet for shower and its install and when we had manufacturin defective sink in master bath -- 1) our franchisee was out of business. 2) Corporate Customer Service sent...
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Review
#955984 Review #955984 is a subjective opinion of poster.
Pros
  • Install was quick and professional
Cons
  • Warranty is worthless
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Full refund
If you like living in the abyss of poor customer service this is the place for you. They wont return phone calls or emails. Following the design phase we waited two months for a quote, finally we just gave up. I would not recommend this service to anyone! We were...
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Review
#938383 Review #938383 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured
2.3
Details
Took 3days and a professional local plumber to finish the job. Randell Mathis did not hold his crew to a high standard. Wichita Falls, Texas has more dependable bath remodelers than this.
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1 comment
Anonymous
#1233258

why name the person and not give more details

Review
#923252 Review #923252 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
Took one year to do my master bathroom. First set of people lost job there, were fired than second set of people came. They finished job after few months. Now since they forgot to join cold water connection in shower, there is only hot water. They have not responded ro...
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Review
#916327 Review #916327 is a subjective opinion of poster.
Cons
  • Long time to resolve issue
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Connect my cold water in master bath.
Tags
  • Disgusted With Rebath
1.0
Details
I signed contract in June 2015 and no work again until November 2015 and then 3 days into job everything was put on hold after my bathroom was completely demolished the original drawing done for my design could not be done in the space I had. Work did not begin until...
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Review
#902890 Review #902890 is a subjective opinion of poster.
Reason of review
Order processing issue
2.0
Details
ReBath - Re-Bath Anchorage Alaska Failure to Honor Warranty
Good Morning, I have made several attempts to get the floor in my bathroom that re-bath repalced fixed or replaced due to peeling or some sort of damage. Re-Bath re-modeled my bathroom in March 2016, after all was said and done I noticed what looked like spakle left...
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Review
#893947 Review #893947 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Would like the floor replaced or fixed properly, better customer service and a partial refund for the flooring
5.0
Details
My bathroom was just completed today and I had to call the manager, Doreen, to see how I could show my gratitude. She asked me to submit a review on this site. In May, I contacted Re-Bath to see what they could do to help me with my "rotting" bathrooms. They sent Alex...
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1 comment
Anonymous
#1204447

My experience with ReBath not so good. Thought they could do something with my bathroom...gave them down payment, after a few visits from Josh and trying to nail down sample c...

Review
#893384 Review #893384 is a subjective opinion of poster.
Reason of review
Good customer service
Tags
  • Bathtub Remodel
2.2
Details
There were things that were not told to us during the sale. Information was omitted that might have changed how we ordered the shower. The corner caddy color will not match the walls. After installation we noticed this and were told this was normal and the best they...
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1 comment
Anonymous
#1185648

Did you pay with a credit card? If so contact them and protest the charges.

Review
#883135 Review #883135 is a subjective opinion of poster.
Pros
  • Final looks of the unit
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Rebath Unsatisfied Customer
I ordered a tub and liner and wall surround in April 2016 with a 5-8 week wait time. It is 13 weeks and still no product. The salesman had to remeasure which I suspect is part of the problem. He came to the house about 10 weeks after the order was placed to...
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Review
#877003 Review #877003 is a subjective opinion of poster.
Cons
  • No installation yet
Reason of review
Order processing issue
Loss
$2500
Preferred solution
Price reduction
Tags
  • Disgusted With Rebath
1.3
Details
Mary was nice enough, but no matter how many times I told her that I was disabled, that I did not want a "sit and soak" solution, still, she kept on talking about walk-in baths and baths I couldn't step into. Also, apparently this place doesn't know sliding doors or...
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Review
#867995 Review #867995 is a subjective opinion of poster.
Cons
  • No installation yet
Reason of review
They need accessibility experts, not people working this as a side job. It's insulting and offensive.
Preferred solution
Have them hire or train people who know how to deal with the needs of people with disabilities.