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ReBath in Paxton, Massachusetts - Cut a main wire.

Re-bath of Framingham installed a new tub and walls yesterday. During installation a main wire was cut while cutting out the existing tub. It took the man over an hr just to get a return call from the boss. They had no phone number in case of a problem. She spoke with me and basically said they would pay for 1/2 the repair even though we had nothing to do with the damage. My husband had to go get the stuff to fix the wire before they could finish the job. I felt she should have offered to pay 100% of the cost since it was thier fault. If they were not responsible who was? Did not cover the carpets completely I had to keep adjusting the material they used to cover the area of the stairs and bottom floor. Men were nice, but the response from the upper management spoke volumes to me. $5,000 was the price dont you think they should have repaired the wire? I DO!
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#182451 Review #182451 is a subjective opinion of poster.
march 7,2007, estimator came out to measure and provide estimate of the job. we accepted and april 25 2007 the work was done. one day like they said, 10 hours, messy work, I had to clean up after the tech. Caulking was messy, and the overflow area had small cracks in...
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17 comments
Anonymous
#582611

As a proper shop, I do not think it is a good value

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#180076 Review #180076 is a subjective opinion of poster.
The service man dragged a tool across my hardwood floors and left a deep scratch. I talked to him about it and he said it was there before and I told him that I saw him do it. He got really pissed off and stormed around my house. He tracked mud all across my...
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5 comments
Anonymous
#375801

Tub Liners are not all they do. Pacific Coast Rebath has become a Platinum Franchise within this last year, and are a FULL bathroom remodeling company.

they Do offer the liner system which is what they are know for but their liner systems is just the tip of the ice berg if you are looking for a Full Bathroom remodel with new Vanities, toilets, mirrors, toilets...etc...and as long as their is existing plumbing can do pretty much anything within the bathroom.

totally licensed and insured. 871827

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#177210 Review #177210 is a subjective opinion of poster.
Not to impressive. I see that a low wage clerk in charge of saying "I am so sorry, we will check into it." has a posting. I hope no one is waiting for any results from this person. Except a form E-mail. I would be impressed if Dave Sanders the president or Norm...
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6 comments
Anonymous
#259479

Rebath *** D_ _ _

you bunch of crooked thieves!!

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#176869 Review #176869 is a subjective opinion of poster.
Loss
$3500

ReBath in Vancouver, British Columbia - Re-Bath took my money, started a job, did not complete, then vanished.

Do not use Re-Bath. I compared Re-Bath to Bathfitters at the Vancouver B.C. Home Show and went with Re-Bath as the franchisee promised an earlier completion date. As per his invoice 09-05, December 11, 2009, which I've paid in full, in fact overpaid on the tax by his error, for work done December 11, that work has yet to be completed and is needing SILICONING and FAUCETS as per the invoice. The franchisee has vanished off the face of the earth, with all numbers defunct, and unresponsive to mail. That's very very wrong, and no way to run any business. Do not use Re-Bath.
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3 comments
Anonymous
#376699

In most states the franchisor is responsible for the actions of the franchisee. If not, the brand is worthless.

Anonymous
#375807

Which franchise are you referring to?

AnonomyoUS
#129102

This is Aimee of ReBath. I am sorry to hear about your experience and want to make sure all work is completed so that you can enjoy your new bathroom. Please email me at awilliams [@] rebath.com with contract details.

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#176791 Review #176791 is a subjective opinion of poster.
My sister is a school teacher who was out on break this past week. She was getting an estimate on remodeling her bathroom. When Rebath talked to her they wanted $8,000 to do the shower with some new wall and a door. She was real excited but I told her to have...
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7 comments
Anonymous
#812151

Sorry Re-Bath....wont be calling you...Hello Angie's List!!! :grin

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#174869 Review #174869 is a subjective opinion of poster.
I have an even worst case. I called Home Depot to redo a bathtub area for me and this company, Rebath, came by and showed me what they could do for me and I thought it sounded good. He asked me if I wanted to use Home Depot credit and I said I would use my own...
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7 comments
Anonymous
#603137

100% of these complaints are false. The product is an SSP so nothing can possible go wrong with it. The people who do complain just don't understand what they bought or think they should get it for nothing.

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#172095 Review #172095 is a subjective opinion of poster.
I do not complain but I wish I had seem this website before getting involved with Rebath or Home Depot. They work for Home Depot and a company interested only in what they can sell and to h@@@ with the customer. They have such a reputation for poor after sale service...
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30 comments
Anonymous
#1705610

I too had a terrible experience with Re-Bath through Home Depot. Yes, HD is only a conduit to Re-Bath.

They finance the job. Re-Bath is the one to complain to and that's a lesson in patience. I agree with Anonymous in that they are a franchised business and it depends on who's running the show. I used the one in Memphis Tn.

and they are the worst. I could have found just about anybody to do the same *** job for half the price & half the time. I spent almost $8500 for 2 bath semi-remodels which included 1 toilet, 1 surround, 1 tub/shower faucet, 1 shower door (small shower only) and, new vinyl tile floors in both bathrooms. What a fiasco!!!

I quit trying to get them to do it right and accepted what they gave me. I still to this day cuss when I walk past the main bathroom and see the imperfections in the floor. I had to actually tell them the screws were sticking up under the tiles, and this went on even with the "second" bathroom floor. It's like they do this all the time.

For some reason it didn't bother them. That's only part of the story. I could go on and on and on. For a job that contracted in Nov.

12th of 2018, started on Feb.11th 2019, and culminated on April 10th of 2019, they should pay me. Totally disrupting.

They should have been in and out in 3 days. Do not use Re-Bath Memphis!!!!!!

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#170460 Review #170460 is a subjective opinion of poster.
I had Rebath install a new shower for my two years ago and I noticed that the shower pan had developed a dip in it. I called them about it and was informed by the local office that my warranty is only for REBATH products and the shower pan was made by another...
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2 comments
Anonymous
#711501

I though I could go with a national company and feel safe. My liner cracked after five years.

And the wanted a copy of the contract which I had.

Then they told me it would cost $1500 fora or which was not covered. This is a scam

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#170089 Review #170089 is a subjective opinion of poster.

Rebath Fort Worth refused my three day void contract

I have a woman and her child from Rebath come to my home and I was feeling sorry for them so I signed a contract to have some work done in my bathroom. I asked my son-in-law abouts it and he said that they was too much money I could gets it done by anyone for half. I call them the next day but the man said that no one was there and I would have to call back on Monday. The man that ansewered said that I could not cancel the contractbut I know better and I want my check back. He hung up one me. I called the bank and took care of things. They should not treat people this way.
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2 comments
AnonomyoUS
#123330

JoanCrownover,

This Aimee from Re-Bath. I see that you were concerned about the terms of your initial contract and how it was handled when you chose to cancel.

We understand that a bathroom remodel is a large purchase decision, and we aim to clearly communicate the terms of any service agreement. If you have further concerns about this issue, I invite you to contact me at awilliams [@] ambath.com.

Anonymous
#114670

Send a registered letter. You should not rely on a verbal instruction. It could be they may still sue on the contract.

The buyer may cancel the contract or offer until midnight of the third business day after the day on which the buyer signed the instrument. "Business day" means any calendar day except Sundays and specified holidays.

However, if the contractor has not complied with the foregoing requirements described in bold type, the buyer may cancel the contract or offer at any time until the contractor has complied with those requirements.

A buyer who desires to cancel need not use the form provided by the contractor. In order to cancel, the buyer's notice of cancellation need only be in writing, and need only express the buyer's intent not to be bound by the contract or offer.

The buyer's notice must be sent to the contractor at the address specified in the agreement or the offer. If given by mail, the buyer's notice is effective when it is deposited in the mail, properly addressed, with postage prepaid. The buyer also may cancel by sending a telegram to the contractor's address.

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#170086 Review #170086 is a subjective opinion of poster.