RealVNC
RealVNC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RealVNC has a 1.0 star rating from 2 customer reviews with predominantly negative sentiment; recent RealVNC reviews highlight functioning software but poor responsiveness on sales, technical support, and subscription requests.
Positive Feedback
Software works really well and users report reliable remote access performance despite low overall ratings.
Negative Feedback / Risk Areas
- Repeated reports of unresponsive customer service and long delays when requesting demos or subscription changes.
- Multiple RealVNC customer complaints about billing and the high price level.
- Support handoffs and escalations leave issues unresolved for weeks.
Key Takeaways for Future Customers
- Expect solid software but plan for limited or slow customer service when managing subscriptions.
- Request demos and confirm account contacts in writing before purchase to avoid delays.
- Monitor billing closely and be prepared for potential difficulty obtaining refunds or fast support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RealVNC has a 1.0 star rating from 2 customer reviews with predominantly negative sentiment; recent RealVNC reviews highlight functioning software but poor responsiveness on sales, technical support, and subscription requests.
Positive Feedback
Software works really well and users report reliable remote access performance despite low overall ratings.
Negative Feedback / Risk Areas
- Repeated reports of unresponsive customer service and long delays when requesting demos or subscription changes.
- Multiple RealVNC customer complaints about billing and the high price level.
- Support handoffs and escalations leave issues unresolved for weeks.
Key Takeaways for Future Customers
- Expect solid software but plan for limited or slow customer service when managing subscriptions.
- Request demos and confirm account contacts in writing before purchase to avoid delays.
- Monitor billing closely and be prepared for potential difficulty obtaining refunds or fast support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Been 7 weeks, issues are still not resolved.
- Asked RealVNC sales on June 15, 2025 to change subscriptions.
- Escalations with sales, tech support, and renewals yielded no response by Aug 11, 2025.
I contacted RealVNC sales support on June 15th, 2025 asking to change up our subscriptions. After a month without any response, I emailed my contact and asked for an update.
She apologized and passed me on to Technical support on July 21st, 2025 (obviously she didn't "loop" technical support in the first time as she assured me she would). Technical Support said they forwarded my request to the Renewals team who will contact me directly. 10 days later (July 31st)...still no response. I email the technical support contact asking for an update.
I get a pity email saying how busy they are and that they escalated my ticket to our "Account Manager". Its now August 11th, 2025 and still no response.
- Software works really well
- Support is lacking
Preferred solution: Just want my issue resolved
User's recommendation: Don't bother trying to get any support out of RealVNC.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase software and demo after a week still not happening
WE need response to our request for a demo!
We have gotten bounced around from multiple folk not able to help.
Customer is ready to purchase.
User's recommendation: Support seems non-existant.
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