RealPage
RealPage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RealPage has a 2.0 star rating based on 4 customer reviews and widespread consumer dissatisfaction. Rating distribution shows 50% unfavorable and 50% positive. Recent recommendations include "Consumers beware" and difficulty getting complexes to change vendors. Reviewers value the website and diversity of services and note low price level. RealPage reviews often cite recurring service issues.
Key Takeaways for Future Customers
- Expect mixed experiences despite low price and varied services.
- Be prepared to track payments and documentation for disputes.
- Contact property managers directly if switching vendors is needed.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and canceled scheduled payments.
- Poor customer service response times and unreachable support.
- Multiple BBB complaints and unresolved dispute outcomes affecting credit and housing.
Positive Feedback
Customers praise the website and diversity of products, and note a low price level for services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RealPage has a 2.0 star rating based on 4 customer reviews and widespread consumer dissatisfaction. Rating distribution shows 50% unfavorable and 50% positive. Recent recommendations include "Consumers beware" and difficulty getting complexes to change vendors. Reviewers value the website and diversity of services and note low price level. RealPage reviews often cite recurring service issues.
Key Takeaways for Future Customers
- Expect mixed experiences despite low price and varied services.
- Be prepared to track payments and documentation for disputes.
- Contact property managers directly if switching vendors is needed.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and canceled scheduled payments.
- Poor customer service response times and unreachable support.
- Multiple BBB complaints and unresolved dispute outcomes affecting credit and housing.
Positive Feedback
Customers praise the website and diversity of products, and note a low price level for services.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arab, Alabama
Cancel rent reporting
- BBB has 174 complaints, only 40 resolved.
- Responses feel like excuses, not solutions.
- Second card was rejected; only bank-tied card was accepted.
I read the complaints on the BBB. They have 174 complaints but only 40 resolved, and the response to the complaints is more of an excuse, a blame game than an actual solution.
I also tried to pay with a second card, but they kept telling me that the payment wouldn't go through on that card.
They only wanted the one that was tied to my bank. This is suspicious, and from what I read from the complaints, it ends up costing the consumer not only time but money and reputation.
- Misrepresentation
User's recommendation: Consumers beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
Would like to know when I schedule a...
Don't use Real Page at all
Would like to know when I schedule a rent payment it gets cancelled by you. It should not matter what day I schedule the payment.
It seems to happen before the 10th of each month. After that, it doesn't get cancelled. Explain. I am tired of these property managers telling me it is my bank that is cancelling it.
I live at Oakdale Springs Apartments in Colorado Springs. Tracy is the property manager.
Can't log into my account for Loft living
Answer the phone. It said that it was after hours and I needed to call back during regular business houts.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richardson, Texas
No resolution
- Filed a BBB complaint about service.
- BBB declined my dispute 3 times despite proof of payment from 2017, affecting housing and removal from file.
Ive filed a complaint with BBB Bureau about the lack of customer service I e received from this company. To make a long story short, they declined my dispute 3x times despite me providing proof of payment years ago in 2017.
This is preventing me from having a roof over my head and no one can give me no answers!
Just file another dispute!! Im highly frustrated and I need this removed from my file asap!!!
- Everything no one answers your questions
Preferred solution: I would like to receive a positive response so I can move forward in my application.
User's recommendation: No one can help you ask your apartment complex to use another company
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