New Reviewer

Contact 911

If they are refusing to make repairs contact 911. I have contacted city inspectors and fire marshal and fire department. I have had my rental home by rhss or atli source or RESI SFR SUB LLC , cited for five different voiALTION,s. I refused to go back and fourth with this company demanding repairs or begging for repairs. Please public get the company fined and lets continue to work as one in getting this company shutdown. Please don't respond with the customer help email address for me to contact. I have sent emails to that account several times with no response. If you are reading this, PLEASE do yourselves a favor and run. This company is possibly the worst company I have ever had the misfortune of doing business with.
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ID
#1391683 Review #1391683 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Realhome Services And Solutions House Rental
Cons
  • Quality of work
  • Customer service
  • Leasing team
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Full refund

Horrible company, will nickel and dime you and don't fix any

I had issues with them not pulling the rent from my account, theu tried to say it was insufficient funds and even after sending proof from my bank, contacting the BBB, and overnighting them rent plus late fees, i am getting and eviction notice today. This all happened at the beginning of october 2017, here it is the day after Christmas and im being evicted and charged fees. Do not ever do business with them. When i first moved in to this house it had a broken water heater, we waited for 14 days before they fixed it while i paid full rent. Its ridiculous and when they do send out a maintenance person, 1 guy was drunk and cussed in front of my grandkids, 1 guy brought a 4 year old and left him in his car in my driveway. Very unprofessional company. Stay away from them.
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ID
#1156104 Review #1156104 is a subjective opinion of poster.

Slumlords and liars, trying to screw people over

RHSS is the rental arm of Altisource. Starting from the very beginning, the process has been terrible. The amount of information requested for an application is just extreme. My current landlord commented this: "I've been renting houses to people for 20 years and I've never heard of someone needing this much detail". In addition, their application process is not secure. I have now had to use email multiple times to send forms and information that should only be sent over a secure process. Email is not a secure process, it is not secure by design. It terrifies me that copies of my ID are in an email address somewhere at RHSS. But, I soldiered on. My fiancee and I needed to move and thehousing market is hard there. It won't be that bad once we get into the house I told myself. Boy was I wrong. When it came time to move into my house...the house was not ready. After I had already spent hours, paid a security deposit, my first month's rent, and jumped through all the hoops the rental team and utilities put up...the house wasn't ready. On the walk through with the realtor she was embarrassed at the state of the house. It still isn't ready. Here is a rough list of the issues with the house: * MASSIVE gas leak. So bad that the gas company has removed the meter and triggered a city inspection * Leaking hose bibs outside the house (A plumber came out and took care of this, told me his other visits that day had been waiting 2-3 months for basic maintenance?!??!!?!?) * Lights not working * Smoke detectors not working * Outlets not working * Air conditioning not working (I had to fix this issue personally) * No fridge installed * The house is filthy inside and out * the yard has had no maintenance done on it since sometime in June. There are weeds taller than my fiancee in the back yard * outbuildings were not cleaned - there are DEAD ANIMALS in the one shed as well as garbage. It is clear from the state of the house, no maintenance whatsoever was done after the last tenant moved out. The carpets are filthy, nails and holes were left in the wall, the paint is beaten up and dirty, wallpaper peeling. What in the world is my security deposit for? What is it securing? I'm very scared that at the end of my lease, I'm going to be charged to repair the house for the next tenant, paying for damage that was absolutely not my doing. After getting no where with my contacts at RHSS, I resorted to reaching out to my lawyer to discuss my options. During our discussion. he was able to find a number for Dana Gaytan on the BBB website and I contacted her. She has been incredibly helpful in trying to get issues resolved, but the house still isn't really ready for a move in. I've now had to cancel my move TWICE, costing me $150 in cancellation fees. This entire process has left me stressed and without recourse - I have to move into a house that is dirty and not ready for a tenant. On top of all of this, your customer support agents keep calling me to "survey me" about my move in, not even bothering to check on account notes or anything. In general, I am incredibly disappointed with the entire process, incredibly frustrated, and will tell anyone who will listen never to work with RHSS. There is now a chance that my fiancee and I and our animals are about to be homeless and out a large sum of money, because if the city inspects this house and finds issues, I suspect we won't be able to live here.
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ID
#1090432 Review #1090432 is a subjective opinion of poster.
Service
Realhome Services And Solutions House Rental
Pros
  • Omsbudsman team
Cons
  • Website
  • Leasing team
  • Quality of work
Reason of review
Bad quality
Loss
$5000

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