Anonymous
map-marker Singapore, Singapore

Reactor graviton 2

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Dear Sir, I have bought one of your watches (graviton 2, model no. 89502) in October 2014 at Reactor shop in Plaza Singapura (Singapore). On 3rd February. 2015 , the watch stopped working and I returned it for repairs. Since then, I am receiving replies of waiting on the spare parts from states which were supposed to come, first in two weeks’ time, then extended to another two weeks, where finally I got a message that the parts are coming on 20th March 2015. Just now, I received a message from your representative that the parts haven’t been sent yet and there is no clue on when they will. I didn’t receive any kind of replacement watch, which should ne the minimum your company can offer me nor any kind of refund offer / compensation. I am now two months without the watch and I still don’t know when I will get it back. I really didn’t wanted this, but you leave me no choice apart of writing few emails to your company managers and post the same on the company sites and review forums.
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Loss:
$600
Cons:
  • Aftermarket service
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

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