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RCI uses a form of lying I would call "Under informing".The crux of the sales pitch is to pit the cost of imaginary gold and silver star resort vacations against the cost of their timeshare. They show you a catalog filled with the names of resorts around the world that...
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1.0
I didn't like
  • Customer service
  • Deception in package
#1046678
Reply to reviews
Purchased the Premium Travel Package from RCi on 2/15/71, then read some bad reviews. Had called our agent, Chris, to discuss on 2/20/17, but he did not return the call, which caused concern. Received our welcome letter from RCI on 2/21/17 providing our login ID number...
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#1045568
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Bought the RCI Vacation Package from their Scottsdale location. Paid $3700 for 2 cruises plus bonus cruise, vacation cash, hotel deals (which were overpriced). Paid it off in Jan 2017 after I had finally found a cruise that my family could all go on. It was with...
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1.0
I didn't like
  • Customer service
#1044536
Reply to reviews

Rci Cruise And Resort Vacations Cruise Booking Review

Rci Cruise And Resort Vacations
#672810
I booked a criuse and declined travel protection at time of purchase. When i got invoice i week later rci used my credit card and purchased travel protection without my authorization. I am still getting the run around by rci in trying to get the travel insurance cancelled. Will file complain with state consumer protection. Sleazy operation.
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RCI Cruise And Resort Vacations Package Review

Rci Cruise And Resort Vacations
#672078
1.7
I travel frequently therefore know my way around the web perusing for travel bargains. You can purchase the same cruises for less without travel restrictions imposed by RCI. This was a ripoff, stay away from these phony deals, there are lots of hidden fees they don't tell you about. They are merely a third party supplier adding their profit on top of the posted costs.
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Other Product Review

Rci Cruise And Resort Vacations
#622143
The hardest is getting to speak to someone. In my country your toll free numbers does not work .It cost me $1611.00 tt the last time I spoke with RCI !!Got a voice call today tried calling was on holdfor 45mins....money again.RCI has my payment in full need to talk with someone....pleaseeeeeeee!! 1868 7591354is my telephone#
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Rci Cruise And Resort Vacations Cruise Booking Review

Rci Cruise And Resort Vacations
#492296
RCI Cruise booking agent lied about our dinner time. I asked her twice and called her back and she assured me it was 7:15. Boarding the ship we told our meal time was 8:15. Due to health condition this is unacceptable.
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Cruise portion went well, but have spent the last eight months looking over the alleged thousands of resort to choose from for my week resort portion. Being very lucrative and kind, it's my estimation that there is never more than 200 listings at any given time. Half...
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I liked
  • Cruise
  • Good
I didn't like
  • Being offerred hotels instead of resorts
  • Deception in package
  • Very limited choices of resorts for use with certificate
#1025550
Reply to reviews
I believe,I was sold a cruise and vacation package where the cost advised was incorrect. I have spoken and emailed to Caroline Sterly regarding the package and the refund that I have requested.We were told the port fees would be around £60.00 per person, when actually...
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Anonymous
Anonymous

RCI agents are not helpful at all...

#946006
Reply to reviews
I was really disappointed because they told us that we were gonna be getting two things for our cruise and now they changed it. One of the things i wanted was the internet package so that i would be able to talk to my son who is still in the hospital. Well they took...
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#916914
Reply to reviews
We purchased our second RCI Travel Package 6 months ago and I can see now it is a real scam! I'm finding the same issues everyone else is complaining about. There are VERY FEW resorts to choose from and many are off season or only available for 5 nights not the 7 as...
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1.0
#858323
Reply to reviews
I am a Platinum member of RCI and have been a member with RCI since 1999. In Dec. 2015 I booked a hotel room in Tallahassee, FL for April 2016. Our Vacation Center charged me $312.93 for the room, applied $60 in Savings Dollar which left a balance of $252.93 which I...
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Anonymous
Anonymous

We're sorry to hear this and would like the opportunity to investigate. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, Kathle...

1.8
I didn't like
  • Customer service
  • Attitude of person on phone
#848725
Reply to reviews
The package I purchased was misrepresented by Andre. He never explain the hidden costs they had for the cruise. it turned out to be more that the cruise line itself. they make their money ripping people off with lies. I tried to cancel but they refused to returned my...
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Anonymous
Anonymous

Hello Jose, We are sorry to hear of your disappointment. Please email us at talktous@rci.com and be sure to include your membership number so that we may look into this for yo...

I liked
  • Good
#829364
Reply to reviews
On the phone, I was supposed to receive (2) 7-9 cruises, 1 of which could be split into (2) 5 day & (1) 7day cruise. Plus, I was supposed to receive a complementary 7 day cruise for 2 because of a mistake made on my last package purchased through them. Didn't get...
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1.3
I didn't like
  • Staff not reachable after purchased
  • Deception in package
  • Staff not reachable after purchase mae
#827310
Reply to reviews