Larita Rjz
map-marker Apple Valley, California

Won't let me order says problem with address

Im trying to order to my son whos family is staying for 2 weeks at an RV park in Missouri. Keeps telling me address is incorrect
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Tim S Lln

Good people to deal with.

placed an order and went off perfect. placed another order. had issues. resolved fast and friendly. Good people to deal with.
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  • Both orders i placed
Reason of review:
Good customer service
map-marker Danville, Illinois

No Customer Appreciation

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I have ordered through RC Planet for a couple of years now. Each items purchased usually lead to future purchases (even after emailing about incorrect advertising on a product ordered). As a long time customer I would have liked to see some kind of incentive for those who have been LOYAL customers before the Rewards Program. In one month this year, just shy of the start of the program I spent $740, almost 800 points worth. The manager said there is nothing they could do for me. There are no coupons she would give me and when I continued to question how much they value their customers she said "are we going to argue about this". No, I will no longer purchase from here and will take my business else where. Very dissatisfied
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Reason of review:
Poor customer service
Lyah Yfj
map-marker Saint Joseph, Michigan

Poor customer service! Shady Practices!

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Had a fairly major ($300.00+) issue with R/C Planet this past week. My first order with the company consisted of an HPI Savage Flux HP, a DuraTrax 245 Dual Charger, and two Venom 3S LiPo batteries. Order totaled over $900.00. Order was shipped quickly and received with three or four days at most. Upon opening the box I noticed the box was a re-used box they had gotten an order in from RedCat Racing. This in itself is a sign of an unprofessional business, however things went from weird to really bad quickly. The only item in the box was the Savage Flux HP. There were no batteries or charger located in the box. The packing slip indicated they were supposed to be in the box, however I assumed the charger and batteries would arrive in a separate box as the original box didn’t have room for any other items (maybe the batteries, but definitely not the charger). I contacted their customer service department and spoke with Corey who said he would like me to send him pictures of the original packing and he would look into the matter. I immediately sent pictures to corey@***.com and got a quick reply stating they received the pictures and would investigate the matter further. Several hours later I contacted Corey and was told his manager was still investigating the matter and I would hear back shortly. After closing time, I received an e-mail from Todd W. who is apparently the “Returns Manager, Sales & Tech Support…”. This e-mail stated that they reviewed the scanned pick sheet and it stated that all items were indeed in the original box and they “reweighed the package” and compared it to what FedEx had on record and both matched. He also said he spoke with the Warehouse manager who said the items were located in the original package as well. He then said there was nothing they could do for me and they would no longer help me on this matter. There was definitely no charger or batteries in the original box. I contacted the BBB to file a complaint and put complaint in with PayPal who I used to pay for the order. I sent Todd W. a response e-mail explaining what I had done and asking for their measurements to compare with the measurements and weights I gathered from the packaging. I will also be contacting FedEx to get the weights they claimed the package weighed to match those against my own as well. In short, they lied to me and shorted me $300.00 worth of equipment and refuse to take responsibility giving me bogus explanations. DO NOT DEAL WITH THIS BUSINESS! For reference I uploaded my pictures to DropBox. The link is below. DropBox link:
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  • Prices
  • Shipping was fast
  • Lied
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment

I too have had terrible experience with RC planet. They are just a middle man and have ZERO service and don't care about the customer. They put all the blame on the manufacturer and tell you to go to them for assistance.

Christopher S Iky
map-marker Hialeah, Florida

RC Planet 186******** Online website

This company is the worse online store. They are liars. You make orders online and they never ship. I ordered two weeks ago and they tell me everyday that will ship the next day. They have the worse customer service ever. They laugh at me and they insulted my wife. If you don't want to get rob don't order from this website. Please don't get rob. They are a waste of time and money. Especially an employee that works there by the name of Lucas. He has no ethic, he very rude and is a big liar. He is so disrespectful. Don't order from these eople you will regret it.
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