Rayo Reviews
Rayo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rayo has a 1.6 star rating from 5 reviews, with most consumers dissatisfied and a 75% unfavorable distribution. Recent recommendations advise don't pre-authorise transactions with this company and avoid. Rayo reviews highlight issues with billing, refunds, subscriptions and customer service.
Key Takeaways for Future Customers
- Watch bank statements for unclear charges and contact your bank promptly.
- Expect difficulty reaching support for cancellations and refunds.
- Check subscription status regularly to avoid unexpected annual charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about unauthorised or vague billing and refund delays.
- Poor customer service responsiveness and trouble cancelling subscriptions.
- Advertising shown despite paying for premium, and high perceived price level.
Positive Feedback
Some customers report eventual success obtaining a voucher refund after persistence.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rayo has a 1.6 star rating from 5 reviews, with most consumers dissatisfied and a 75% unfavorable distribution. Recent recommendations advise don't pre-authorise transactions with this company and avoid. Rayo reviews highlight issues with billing, refunds, subscriptions and customer service.
Key Takeaways for Future Customers
- Watch bank statements for unclear charges and contact your bank promptly.
- Expect difficulty reaching support for cancellations and refunds.
- Check subscription status regularly to avoid unexpected annual charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about unauthorised or vague billing and refund delays.
- Poor customer service responsiveness and trouble cancelling subscriptions.
- Advertising shown despite paying for premium, and high perceived price level.
Positive Feedback
Some customers report eventual success obtaining a voucher refund after persistence.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Isleworth, Hounslow
Intrusive
Don't give up!
No idea why I keep getting messages from them via my smart speaker, I don't have a rayo app & don't want one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southampton, Southampton
Resolved: Vague billing
- - Unauthorised £39.99 withdrawal occurred.
- - Bank links it to Radio Clyde fund and a 2025 Planet Radio transaction.
- - No Planet Radio/Rayo reference.
Company fixed the issue and I have been provided with apology. Explanation or how error occurred and apology. Be careful and check on any unusual direct debits on your account.
As a result of further enquiries by my bank, it would appear that this transaction is also connected to a Radio Clyde children's cancer fund. It was then discovered a further transaction in 2025 was connected to Planet Radio. It was at this stage I realised who had taken the money from my account. My question is, why is there no reference to Planet Radio or Rayo attached to this transaction?
I was seconds away from cancelling the transaction and raising a fraud enquiry.
Not only was this a time-consuming inconvenience to my bank, but it also nearly resulted in my debit card being cancelled and re-issued, with all the accompanying aggravation this would cause. In this day and age of internet fraud, I would have thought it imperative that Planet Radio/Rayo would correctly identify themselves when making withdrawals from customers' bank accounts and reckless when they do not.
User's recommendation: Don't pre-authorise transactions with this company
Luton, Luton
Why have I been charged 3.99 by planet radio premium. Didn't order anything
- - Asks why Planrt Radio charged £3.99 and where credit card details came from.
- - Says being referred to another place and asked to pay £1.
Why do you need 100 characters when you did nothing? I was referred to some other place and to pay a £1. All I am asking is why have Planrt Radio charged me £3.99 and where did they get my credit card number to charge me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOriginally I've paid £3.99 per month for premium...
- - The original price was £3.99/month for premium prescription.
- - I was charged £39.99 today with no notice, suggesting an annual prescription.
Usually pay £3.99 per month for greatest hits ads free radio by a company called Rayo.I recently noticed that I had £39.99 deducted from my bank account without my permission to do so.I phoned Rayo but although I received an email response stating that Rayo were aware of my message left on their answer service and someone would contact me within two days.Two weeks later and still no response from them by phone or email.
Originally I've paid £3.99 per month for premium prescription. Today I've been charged £39.99 with no advance email to inform me of changes to monthly prescription. Looking as though I've been charged for an annual prescription without my consent.
Advertising despite paying
Cannot get through on phone. Paying subscription & still having advertising.
Have told you this before.
Feeling misled. I would like a refund please.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged for Premium
- - Charged £3.99/month for premium since December, even after deleting the account in June 2024.
- - Support or customer service appears unavailable.
I have been getting charged for premium for the last year. I had premium from December last year and deleted my account at the end of June 2024, when I no longer used the app.
I have still been charged £3.99 a month even though my account doesn't exist. There is no clear way of this being stopped and it seems like their support or customer service just doesn't exist.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
- - Old subscription email was steve@***.co.uk and has been replaced by steve@***.co.uk.
- - I wish to cancel my Planet Radio Premium subscription.
I believe that my original subscription was using an old email address steve@***.co.uk, this no longer exists and has been replaced by steve@***.co.uk
I WISH TO CANCEL MY SUBSCRIPTION TO PLANET RADIO PREMIUM.
Regards
Stephen Crane
Preferred solution: Cancel subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWtfish?
I was trying to get a refund for a subscription and confirmation that it I won't be billed again but am still waiting.
Blackburn, Blackburn With Darwen
Vouchers refund
It was okay, I do struggle a bit to cancel my order and refund but finally manage to do that with someone. Thanks
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