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1.8 Based on 68 reviews
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  • Customers like
    • Layout of store 2
    • Saleman 2
    • Salesperson 2
  • Customers don't like
    • Inferior furniture 7
    • Lack of follow through 5
    • Terrible customer service 4
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Raymour and Flanigan - Terrible Furniture & Customer Service
1 of 8

My husband and I work very hard for our money, and don't go out everyday to buy a new bedroom set. Well, last year at the end of March 2016, we purchased a new set from Raymour & Flanigan. It took a few weeks before it came in and when we received it, I was disappointed that the drawers on the dressers did not close properly unless you really pushed them in. Then the other day, my husband noticed that about 7 slats are the headboard were... Read more

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Raymour and Flanigan - Terrible Furniture
1 of 8

Purchased a bedroom set from them in March of 2016. Noticed the headboard slats were cracked the other day. They told me the technician from the Hartford area will be in touch. Still waiting to hear back. They told me they would get back to me with a determination. A determination as to whether or not you're going to fix it, or as to whether or not, the headboard needs to be replaced. I am so disappointed right now and would never recommend this... Read more

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I have had Type 1 insulin dependent Diabetes since age 6 for 43 years.. One day I had a rare low blood sugar episode at Raymour and Flanigan Furniture. They cut my pay by $26.000 per year and sent me to their warehouse to work. While at work at this warehouse I learned that they had told everyone and I was treated like a criminal. They fired me because they said "lack of skill", which is a cover-up for the real reason. I have to see many docs... Read more

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On Feb 2 i called your deptford store an spoke with a Tameka. She put me on hold for over 20 mins. All i wanted was to make a appt for service. Shes rude an unprofessional. We had nothing but a bad experience with your store for sometime now. We will be sure to put the word out to take business elsewhere. My appts are never kepted on your end an no one has the curiosity to make a call. Maybe some retraining is needed Read more

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Took out the protection plan on a couch that ripped, when I requested coverage I was told to send picture of damage. I was then told the rip was too extensive and the coverage was not for that type of rip! Well it is made of cloth so a rip is a rip. Last time I will ever take out that rip off protection. What a joke!! What is the point of taking out coverage if they then decide what they will and will not cover. When you buy the policy you are... Read more

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do not do business with R & F ever. They lie about everthing. Sent my bill to wrong address twice. Finally got it at my home address and they double charged me as if I bought 2 living room sets exactly the same....lol The worst part is the TD Bank credit card bank they use for the "free" financing after doubling my purchase price sent to credit fico score companies I was late with 2 payments. I never had a bill sent to correct address. I am now... Read more

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I purchased the Bella nest castin microfiber couch and chair as a special order as I wanted a lighter color. I was told I would have delivery in 12 weeks or sooner. I stopped in last week to pay the balance and get an update on delivery. I was told 4/26!!! 5 months after purchase. I was extremely upset and asked to speak with a manager. The manager "agreed that this seemed extreme" and promised to call me the next day... NO CALL... this was on... Read more

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I thought used car salesmen were full of *** till l delt with raymour and flanigan sales manager. They take selling mattresses to a all new level of ***. .... they have you lay on all there mattresses you find one you like you order it it gets delivered its not even close to the one you tried so l call them they tell me that the one you get never feels the same....why bother to have you try them all then ...... Then when l said to the managerit... Read more

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I went with my mother to buy her a mattress and adjustable base.She has disabling arthritis so i purchased the most expensive mattress and base they had.when the base was delivered my mother discovered it was not the base we had ordered.They refused to take the base back .My mother called the store and spoke with the manager who also told her once deliver they would not take it back.My mother did not tell me about this until 3 months later when... Read more

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I love the Coney Island store. The ladies at customer care is always pleasant and helpful except for the fat rude light skin girl that have the black spots on her face she always seem to have an attitude and she chews gum like she never had one before. I went to pay my bill and she told me she can't find my account with that phone number that I need to call the bank she can't help me. I decided to go back another day and when I did a different... Read more

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