Resolved
edwin P Arq

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Resolved: Service

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8 weeks ago at least my new truck was tried to be stolen.The attempt left very small damage. I got an estimate and they told me they would call. No call for weeks. I was then called on a friday to bring it monday.I showed and was asked why I was there. They said they did not have a part needed so they would call.A week later I called and was told to bring it in. No loaner was ready. Knew nothing. I was told maybe 3 or 4 days.I asked it be waxed and cleaned inside and was told $170.00 as a deal and agreed. Now 15 days later no call on friday which means at best monday. Do not blame COVID. This is beyond terrible. This should all be free.
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Loss:
$10000
Pros:
  • Great sales and caring people
Cons:
  • Horrid service

Preferred solution: Full refund

User's recommendation: Stay away or get it on paper

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