Ray Catena Lexus Of Freehold
Ray Catena Lexus Of Freehold Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ray Catena Lexus Of Freehold has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
Positive Feedback
The buyer likes their Lexus and is satisfied with the vehicle itself; Ray Catena Lexus Of Freehold reviews note product satisfaction despite service issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor follow-up and bad customer relations.
- Sales staff failed to explain Enform features and activation at delivery, causing confusion on renewals.
- Management declined to cover the advertised or expected cost, affecting trust in customer service.
- Unclear billing or renewal communication led to unexpected charges and frustration.
Key Takeaways for Future Customers
- Read and confirm all paperwork and Enform activation before leaving the dealership.
- Ask explicitly about renewal billing, refunds, and any membership or subscription costs.
- Verify who will handle follow-up and get names and timelines for promised callbacks.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ray Catena Lexus Of Freehold has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
Positive Feedback
The buyer likes their Lexus and is satisfied with the vehicle itself; Ray Catena Lexus Of Freehold reviews note product satisfaction despite service issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor follow-up and bad customer relations.
- Sales staff failed to explain Enform features and activation at delivery, causing confusion on renewals.
- Management declined to cover the advertised or expected cost, affecting trust in customer service.
- Unclear billing or renewal communication led to unexpected charges and frustration.
Key Takeaways for Future Customers
- Read and confirm all paperwork and Enform activation before leaving the dealership.
- Ask explicitly about renewal billing, refunds, and any membership or subscription costs.
- Verify who will handle follow-up and get names and timelines for promised callbacks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Don’t walk out of dealership without knowing exactly what you signed even if they say they are too busy right now.
- Bought a 2018 Lexus at Lexus of Freehold.
- Salesperson promised Enform review and follow-up.
- Never told about remote start; learned at renewal.
I purchased my new 2018 car from Lexus of freehold one year ago. The salesperson told me she would go over all the info on another day.
I kept calling and was told she would call me back to make an appt. it never happened. Since this was my first Lexus I had no idea what Enform was so I never got to use it. I was never even informed turning my car on by my cell phone.
I called Enform when I got my renewal info to ask questions about it that’s when I learned about turning on my car by remote. I called my dealer as instructed by Enform to see if the dealer would pick up the cost for one year. Since my salesperson is no longer with the dealer Elliot sales manager said he could not do anything.
I would have expected a better outcome. Well now they just lost a customer and I will be sure to spread the word.
- I like my car
- Bad customer telations
- Bad customer relations
Preferred solution: Let the company propose a solution
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