Jeanne Cou

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Don’t walk out of dealership without knowing exactly what you signed even if they say they are too busy right now.

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I purchased my new 2018 car from Lexus of freehold one year ago. The salesperson told me she would go over all the info on another day. I kept calling and was told she would call me back to make an appt. it never happened. Since this was my first Lexus I had no idea what Enform was so I never got to use it. I was never even informed turning my car on by my cell phone. I called Enform when I got my renewal info to ask questions about it that’s when I learned about turning on my car by remote. I called my dealer as instructed by Enform to see if the dealer would pick up the cost for one year. Since my salesperson is no longer with the dealer Elliot sales manager said he could not do anything. I would have expected a better outcome. Well now they just lost a customer and I will be sure to spread the word.
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Loss:
$170
Pros:
  • I like my car
Cons:
  • Bad customer telations
  • Bad customer relations
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Brands Related to Ray Catena Lexus Of Freehold

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