filters
state:
Show
city:
Show
category:
Show
product:
Show
I will never buy from Ray Bans again. I ordered a pair of sunglasses on their website in November. Apparently the glasses were damaged while in transit. I never received my glasses and have called customer service multiple times. All they say is they will put in a...
Read more
1.0
#1009703
Reply to reviews
I have been a Ray Ban user for decades and for the most part have been happy with my purchases. I recently had a pair of sunglasses stolen so I purchased new sunglasses ... exact same ones ... a few months ago. Over the holidays one of the lenses just fell out while I...
Read more
1.8
I didn't like
  • Warranty and customer service
#986093
Reply to reviews
I ordered sunglasses from a Ray-Ban web site. In November 2016 while they had a special price. The order on line said expect delivery 12-5-2016 the status was pending. I contacted them multiple times. First they said the sunglasses were delayed because they were coming...
Read more
1.0
#982259
Reply to reviews

Ray Ban Customer Care Review

#915112
1.0
Been on hold for 2 hrs! What sort of customer service is this?? Shocking
Comment
Show

Ray Ban Sunglasses Review

#908648
severe flaking on my rayban sunglasses
Comment
Show

Ray Ban Sunglasses Review

#893649
Les compre 3,gafas *** el logotipo de rayban y llegaron rotas(estropeadas)
Comment
Show

Ray Ban Aviators Sunglasses Review

#888747
2.3
Mine are peeling 2! Had it for less than a year!!!!!! Very upset!!!! They where expensive. And after hearing a lot of complaints about the same thing I am fuming! Price for quality? What a joke!
Comment
Show
I've been wearing RayBan Wayfarers and Aviators since 1988 and recently purchased a pair of New Wayfarers from RX Optical, a legitimate local chain who sell premium glasses. These are of poorer quality than many cheaper sunglasses that you might find in your local...
Read more
1.3
#963434
Reply to reviews
The painting on the surface the arms of frameless eyeglasses has peeled off without any manual scratches I.e. manufacturing defect not use defect as it one arm only ...the retailer claims that the ray ban grantuee is 6 months only so I did not accept that and need...
Read more
My feedback is on the worst customer service I have received in my life. I placed an order 9285761, the system changed the state of my billing address so my order was put on hold. I was NOT notified until I called on the day I should have received my order. After an...
Read more
I have two pairs of Ray Bans that have severe flaking on the lenses. Does anyone know why? I have contacted Ray Ban. They would not tell me anything other that I would need to contact the warranty program. For the price (each pair cost more than $200), the lenses...
Read more
Anonymous

Alicia Olivier I have the same problem with, polarized Ray Ban. Very difficult to find a place to complaint.

h.kitchener

h.kitchener You paid for the name, not the quality. Most dollar stores have sunglasses that work just as well for a dollar. Remember what P.T. Barnum said.

Don't buy from these guys!. Bought sunglasses and didn't like them. Sent back the very next day. They received them back July 14th. Its now August 5th and I have called several time previously to see when they would credit back amount. Women I spoke to said, will...
Read more
My daughter ordered a 223.00 pair of sunglasses. UPS delivered and said that they left at the front door. My daughter lives in an Apartment. Why would anyone leave a package at the front door of an apt. All packages should be left at the office. So that is UPS fault. I...
Read more
Anonymous

Anonymous I had to dispute it with my bank. My bank gave me my money back within 24 hours and said they would get their money back from Ray ban.

Anonymous

mike The first thing you do is file a dispute with your credit card company. You DID use a credit and not a debit card, didn't you? The second thing you do is wander over to a Doll...

2.2
I didn't like
  • Lack of communication
  • Anything at all to do with my experience
  • Terrible customer service
#886368
Reply to reviews
Never use this company. They can not be contacted. They send me endless emails and refuse to stop saying "I am not a customer" (They are right!) Evil, dishonest and untrustworthy! I write to their world headquarters and over 10 addresses. No one cares. This is the...
Read more