Raw Travel
Raw Travel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raw Travel has a 1.1 star rating from 2 reviews and overall customer sentiment is negative; recent Raw Travel reviews call the service poor and not recommended.
Positive Feedback
Reviewers value the number of destinations offered and note itineraries and destination variety as the main useful features.
Negative Feedback / Risk Areas
- Frequent Raw Travel customer complaints cite rude staff and poor customer service.
- Customers report issues with refunds and cancellation policies and feel billing and hidden fees are unfair.
- Some travelers describe unsafe or unprofessional guides and unresponsive complaint handling.
Key Takeaways for Future Customers
- Read contracts closely and confirm cancellation and refund terms before booking.
- Expect high price levels and verify what fees cover when comparing travel companies.
- If customer service is a priority, consider other operators with stronger responsiveness records.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raw Travel has a 1.1 star rating from 2 reviews and overall customer sentiment is negative; recent Raw Travel reviews call the service poor and not recommended.
Positive Feedback
Reviewers value the number of destinations offered and note itineraries and destination variety as the main useful features.
Negative Feedback / Risk Areas
- Frequent Raw Travel customer complaints cite rude staff and poor customer service.
- Customers report issues with refunds and cancellation policies and feel billing and hidden fees are unfair.
- Some travelers describe unsafe or unprofessional guides and unresponsive complaint handling.
Key Takeaways for Future Customers
- Read contracts closely and confirm cancellation and refund terms before booking.
- Expect high price levels and verify what fees cover when comparing travel companies.
- If customer service is a priority, consider other operators with stronger responsiveness records.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The guy is rude and he smarts off..and is really mean..his cast ofpeople tells us to *** everytime i wanna watch my tv.
- - The host comes across as rude.
- - The show smiles while telling viewers off.
- - The host seems to think he's better and is embarrassing.
The guy is always rude. Idint take that show seriously at all there all smiling while they te the viewrs off i catchthe host of the show everytime he thinks hes better and hes nothing but embarrassing
User's recommendation: Dont watch a waste of electricity
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mornington Peninsula, Victoria
RAW Travel Camino Trek - COVID19 Cancellation
- - I will not use RAW Travel again.
- - Refund terms are unfair and costly; funds may be held as travel credits until 2021.
First time I have used RAW Travel and I will not ever use them again. Once they have your money the only thing, they care about is protecting their own business interests.
While RAW Travel is not to blame for cancellation of travel plans due to COVID19, their response to customers seeking a refund reflects grossly poor appreciation of the impact on their customers and the imposition of unfair, inequitable, and unreasonable conditions and cancellation costs. While RAW Travel happily offer to hold your money and provide a full travel credit for future use until the end of 2021 ask for a refund and it is a different story and set of conditions. If booking with RAW Travel make sure you thoroughly read the fine print and get a clear copy of your agreement that details all the costs you are being charged including itinerary planning time, emails, meetings, and photocopying before you sign or pay anything.
There is a lot this company does not tell you until they have all your money. Regrettably, as others have said previously on this feed poor service once they have your money.
Preferred solution: Full refund
User's recommendation: I would not recommend booking with this company
Mornington, Victoria
RAW TRAVEL + tour de Mont Blanc = AWFUL EXPERIENCE
- - Had a bad experience with an unprofessional guide on the Tour de Mont Blanc hike; tried to contact Jodie Mayo and Stuart Stevens but were ignored.
had a very bad experience with a very unprofessional and frankly unsafe guide on the Tour de Mont Blanc 10 day hike (June 2017). made several attempts to contact travel including initial point of contact Jodie Mayo and her boss Stuart Stevens to discuss the matter and was completely disregarded.
i have had several amazing holiday experiences with several different travel companies and have never had such an awful experience as i did with this company. at this point, i have no choice but to resort to online reviews given the company's lack of disregard of my concerns.
please, for the sake of yourself and your hard earned time and money, do not waste any time with RAW TRAVEL. awful, awful, awful company.
Preferred solution: Let the company propose a solution
Travel Agencies Expert Talks
How to Travel Safely During the Pandemic
Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
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Both the ACCC and VCAT decided after looking into your complaint that you were treated fairly and charges applied were entirely reasonable and you’d agreed to them at the time,