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RAW Travel Camino Trek - COVID19 Cancellation

1.2
First time I have used RAW Travel and I will not ever use them again. Once they have your money the only thing, they care about is protecting their own business interests. While RAW Travel is not to blame for cancellation of travel plans due to COVID19, their response to customers seeking a refund reflects grossly poor appreciation of the impact on their customers and the imposition of unfair, inequitable, and unreasonable conditions and cancellation costs. While RAW Travel happily offer to hold your money and provide a full travel credit for future use until the end of 2021 ask for a refund and it is a different story and set of conditions. If booking with RAW Travel make sure you thoroughly read the fine print and get a clear copy of your agreement that details all the costs you are being charged including itinerary planning time, emails, meetings, and photocopying before you sign or pay anything. There is a lot this company does not tell you until they have all your money. Regrettably, as others have said previously on this feed poor service once they have your money.

User's recommendation: I would not recommend booking with this company.

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#2126453

Both the ACCC and VCAT decided after looking into your complaint that you were treated fairly and charges applied were entirely reasonable and you’d agreed to them at the time,

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ID
#1939314 Review #1939314 is a subjective opinion of poster.
Location
Mornington Peninsula, Victoria
Service
Raw Travel Tour
Loss
$1640
Preferred solution
Full refund

RAW TRAVEL + tour de Mont Blanc = AWFUL EXPERIENCE

1.0
had a very bad experience with a very unprofessional and frankly unsafe guide on the Tour de Mont Blanc 10 day hike (June 2017). made several attempts to contact travel including initial point of contact Jodie Mayo and her boss Stuart Stevens to discuss the matter and was completely disregarded. i have had several amazing holiday experiences with several different travel companies and have never had such an awful experience as i did with this company. at this point, i have no choice but to resort to online reviews given the company's lack of disregard of my concerns. please, for the sake of yourself and your hard earned time and money, do not waste any time with RAW TRAVEL. awful, awful, awful company.
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#1076418 Review #1076418 is a subjective opinion of poster.
Location
Mornington, Victoria County
Service
Raw Travel Tour
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

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