Randox
Randox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Randox has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; recent recommendations include "Avoid like the plague" and "Don't use Randox".
Key Takeaways for Future Customers
- Randox reviews indicate frequent service failures when uploading home test results and issues completing travel documentation.
- Expect slow or contested refunds and persistent customer service contact problems based on Randox customer complaints.
Negative Feedback / Risk Areas
- System crashes during result upload causing missed certificates and extra costs.
- Refunds delayed or refused despite system failures.
- Poor responsiveness from customer service and inaccessible drop box locations despite high price level.
Positive Feedback
Some customers note individual staff members were polite when contacted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Randox has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; recent recommendations include "Avoid like the plague" and "Don't use Randox".
Key Takeaways for Future Customers
- Randox reviews indicate frequent service failures when uploading home test results and issues completing travel documentation.
- Expect slow or contested refunds and persistent customer service contact problems based on Randox customer complaints.
Negative Feedback / Risk Areas
- System crashes during result upload causing missed certificates and extra costs.
- Refunds delayed or refused despite system failures.
- Poor responsiveness from customer service and inaccessible drop box locations despite high price level.
Positive Feedback
Some customers note individual staff members were polite when contacted.
Rome, Latium
Randox system crashes when uploading home test results for fit to fly
- - Randox system crashed during upload; no certificate.
- - I paid £35 for an airport test elsewhere.
- - Refund refused; they say it's not their fault.
The Randox system continually crashed and closed in the 15minute allocated time to upload 24 hr antigen fit to fly home test result..therefore no certificate for neg result received.causing extreme stress and anxiety as I was flying out that day.
Had to pay additional £35 for airport express test with other company.
Now they are refusing refund saying not their fault. System failure was out with my control. Their product and service is not fit for purpose avoid them like the plague..
User's recommendation: Avoid like the plague
Refund
- - The agent who answered the call was very nice.
- - I've spoken to four Randox staff about the refund and I'm still waiting; I'd give it one star.
The lady that answered call was very nice. But I have spoken to 4 other people from randox regarding the same issue of a refund and still waiting so at the moment I would only give it 1 star and hopefully get my refund sorted.
- Well known company
Preferred solution: Full refund
Chertsey, England
LND117186
We could not make appointment on 2nd jan and asked to be resheduled for 30th Feb but we have not had a reply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled test customer service
- - Had no contact with a human to cancel by phone.
- - Paid £200 for tests; they sent a link to drop boxes, 60 miles away and a 5.5 hour trip.
Trying to contact customer service to cancel an order for three days by phone (phoning from the Netherlands)email twitter.
After paying £200 for tests they sent a link to their handy drop boxes, the nearest one to where a would be staying is 60 miles away and would mean a 5 and half hour round trip by public transport. And the change in covid rules.
Funny how they can send emails and send
tests out what you don't need, but you can't stop the process.
I tried before they took the money off of my credit card.
Then before they processed.
Then before they dispatched.
I have still had no contacts with a human being to get a refund or confirmation of my cancellation. Totally the worst service ever!
@randox
Preferred solution: Full refund
Antibes, Provence-Alpes-Cote Dazur
Service doesn’t work
Bought a lateral flow test due to foreign travel, but wasnt supplied with a URN with the email confirmation for the government locator form, invalidating the whole process.
User's recommendation: Don’t use Randox
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