195 CLAIMED LOSSES
5 TOTAL REVIEWS
Randox system crashes when uploading home test results for fit to fly
The Randox system continually crashed and closed in the 15minute allocated time to upload 24 hr antigen fit to fly home test result..therefore no certificate for neg result received.causing extreme stress and anxiety as I was flying out that day. Had to pay additional £35 for airport express test with other company. Now they are refusing refund saying not their fault. System failure was out with my control. Their product and service is not fit for purpose avoid them like the plague..
User's recommendation: Avoid like the plague.
The lady that answered call was very nice. But I have spoken to 4 other people from randox regarding the same issue of a refund and still waiting so at the moment I would only give it 1 star and hopefully get my refund sorted.
- Well known company
We could not make appointment on 2nd jan and asked to be resheduled for 30th Feb but we have not had a reply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQVerified Reviewer New Reviewer
Cancelled test customer service
Trying to contact customer service to cancel an order for three days by phone (phoning from the Netherlands)email twitter. After paying £200 for tests they sent a link to their handy drop boxes, the nearest one to where a would be staying is 60 miles away and would mean a 5 and half hour round trip by public transport. And the change in covid rules. Funny how they can send emails and send tests out what you don't need, but you can't stop the process. I tried before they took the money off of my credit card. Then before they processed. Then before they dispatched. I have still had no contacts with a human being to get a refund or confirmation of my cancellation. Totally the worst service ever! @randox
Service doesn’t work
Bought a lateral flow test due to foreign travel, but wasnt supplied with a URN with the email confirmation for the government locator form, invalidating the whole process.
User's recommendation: Don’t use Randox.
Antibes, Provence-Alpes-Cote Dazur
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