Randolph Brooks Federal Credit Union
Randolph Brooks Federal Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Randolph Brooks Federal Credit Union reviews show a 1.0 star rating from 1 customer and overall dissatisfaction. Recent advice includes notifying the bank before travel to avoid card locks.
Positive Feedback
One reviewer noted the bank reversed an unauthorized withdrawal and staff advised travel notifications, showing some resolution capability and membership support.
Negative Feedback / Risk Areas
- Long phone wait times and dropped calls with no callback are frequent customer complaints about customer service.
- Debit/credit cards being locked while traveling abroad caused access issues.
- Unauthorized withdrawals and difficulty obtaining refunds were reported.
Key Takeaways for Future Customers
- Notify the bank before travel to reduce card locks.
- Expect potential hold times and persist with follow-up for billing or refund issues.
- Monitor accounts closely and document calls when contacting customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Randolph Brooks Federal Credit Union reviews show a 1.0 star rating from 1 customer and overall dissatisfaction. Recent advice includes notifying the bank before travel to avoid card locks.
Positive Feedback
One reviewer noted the bank reversed an unauthorized withdrawal and staff advised travel notifications, showing some resolution capability and membership support.
Negative Feedback / Risk Areas
- Long phone wait times and dropped calls with no callback are frequent customer complaints about customer service.
- Debit/credit cards being locked while traveling abroad caused access issues.
- Unauthorized withdrawals and difficulty obtaining refunds were reported.
Key Takeaways for Future Customers
- Notify the bank before travel to reduce card locks.
- Expect potential hold times and persist with follow-up for billing or refund issues.
- Monitor accounts closely and document calls when contacting customer service.
Turn one complaint into a collective action
Philadelphia, Pennsylvania
Phone issue
I was on phone for at least more than 30 minutes when I was being connected to another department. While waiting I got disconnected and never received a call back.none
Locked debir card in Colombia ?
- - Card is declining when I try to use it.
- - I called customer service yesterday and forgot the extension.
- - I am in Colombia and need account access.
I need to use my credit card
And its been declining I called yesterday to customer service and the told me to contact again forgot the extension just so yall know im in The country of Colombia so they can let me have access to my account
TIA
Preferred solution: Acces to my money and be able to go to any atm and get cash or use the card to places or any need i experienced i Never traveled this far so i didn’t know or wasn’t planning either to use this debit card Next time I’ll ask before any other trip
User's recommendation: Let ur bank accounts when u r traveling to a place so theyll know its u
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmerican general was not authorised to take money out of my ca disability acct
- - Unauthorized withdrawals from my CA disability account.
- - I want $197.00 returned and no one may touch my CA acct without my ok.
American general tried taking money out of my ca disability acct last month and u guys had them put it back well they did it again this month.and I want my 197.00 back in my acct .I've also advised u guys no one is to touch my ca acct unless I give u guys the ok
Companies Similar to Randolph Brooks Federal Credit Union
AgSouth Farm Credit
Security Service Federal ...
“NEW GRADUATION FEDERAL RESERVE BUILDING SEAL TRUCK BRINKS BUREAU CREDIT...ID TILWANA S COLSON...“
Credit Union of Texas
“My first problem is CUTX, You have no people to talk to in Customer Service. I sent a check to CUTX to...“
First Bank And Trust
“No one responded back to me after 2 days if I have an account or not and wish they would just email or...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.