emilie e

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 Verified Reviewer | map-marker Houston, Texas

They dont care about you after they get paid

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1.1
Updated by user Apr 25, 2019

Unbelievable...it has been a MONTH since I left a review about Planet Ford and they replied to the complaint with a request I send my contact info to an email address, which I did on March 26 so they could address the issue and it has now been a month and STILL NO REPLY. I cant believe and dont understand why NO ONE at Planet Ford will contact me back or address their mistake!

I still cant open the back door of my 2017 F250 and the repair their body shop clear coated over dirt. I dont know how this company is still in business with this type of customer service!

Original review Mar 26, 2019

I had what I thought was a great experience at Planet Ford turn bad because of mistakes made by their employees and no desire or attempt to address them:

I sent the below email to Chris (my service advisor) on March 4 as well I left him a voice mail at 9:00am that same day and STILL have not received a call back?? 22-days and no response...

I brought my vehicle into the body shop and service department to have body work completed as well as recall and additional electrical work done.

During the recall work performed on the door locks of my 2017 Ford F250 they did not hook the drivers side rear door back up, so you cannot get out of the vehicle from inside (yes I checked the child locks and it is not on)

I also noticed in the sun that the passenger door of truck that they completed body work on, has tons of imperfections. It appears that they clear coated over dirt?

I was originally impressed with the speed of getting work completed, but that is all gone since I cannot get a reply back form anyone in the company about fixing their mistakes

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Pros:
  • Speed to get job completed
Cons:
  • Quality of job
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Comment
Helpful
Anonymous
map-marker Oklahoma City, Oklahoma

Same as always

The sales people at ***** Volkswagen will tell you anything to sell a car. An internet sales representative from Garnet informed me that a Passat TDI SEL would get 48 mpg.

The federal government estimates that under real world driving conditions, the car maxes out at about 40 mpg on the highway. When I complained about what was either a negligent misstatement of fact or an outright lie, a sales manager accused me of insulting her sales people. Then she justified the deceit by suggesting that some Passat TDI customers actually achieved 25 percent better mileage (48 mpg) than the Energy Department claimed. After I complained to VW corporate, the manager backpedaled furiously on the bogus gas mileage claim.

Bottom Line: ****** Volkswagen is a sleazy, deceitful grind shop. Avoid it like the plague,

View full review
Reason of review:
Poor customer service
Comment
Helpful

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