map-marker Houston, Texas

Stay away from Planet Ford in Spring

The finance department will rip you off. I have spent the last 5 months trying to get them to honor a $750 dollar voucher they said would be no problem. Each time I call someone tells me a different story. After many weeks I finally spoke with the finance dept manage. Her intent was not to help resolve the problem but to throw up another road block. Planet Ford has no intention of honoring their word. They seem to enjoy providing poor customer sevice. As of today they still have my $750 dollars. They are dishonest and will say anything to get you to buy a car. They will not stand by their word. STAY AWAY!!!!!!!!!
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1 comment

This $750 was an offer directly from the manufacturer. We do everything in our power to ensure the customer gets all rebates and incentives Ford is offering.

Planet Ford didn’t include this customer’s Rebate on the contract, because the customer didn’t have the certificate from Ford with them. We told the customer to bring it in and that we would process the claim for them, so that they would receive the check directly from Ford.

We did submit it for the customer; however, Ford declined the voucher based on the purchase date. Sincerely, Aaron Smith, General Sales Manager Planet Ford Spring.

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