Neil Y Kbk
map-marker Terrell, Texas

Vehicle problems

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Randell Noe Hyundai in Terrell, Tx has had my car in their shop for over 3 months now for a recall, every time I call for an update they are waiting on a new part to come in, by the grace of god my boss has rented me out a car of his for 20 bucks a day or I would have hit lowest spot in my life. This dealership needs a major overhaul of workers!!
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Loss:
$2
Pros:
  • Service manager is nice
Cons:
  • Lacking with help
  • Long waiting
  • Never have parts

Preferred solution: Full refund

User's recommendation: Do not use the service department

David M Haa
map-marker Benbrook, Texas

Crooks liars and thieves . Never go to a Randall Noe dealership

Purchased a 2018 used Ford Focus with 1600 miles December 27, 2018. Received a CARFAX.

Drove the car. Looked at sales rep and asked if this car had been wrecked and if it still had factory warranty. No it hasn’t been wrecked and yes it has full warranty. I got it in writing.

WRONG!!! On January 19, 2019 the front left wheel fell off. Called and tow. Took it to our local Ford dealership to get fixed.

Guess what. The car had been wrecked before we bought it and isn’t under warranty. They lied about everything. Called and called with no results.

Wrote emails text messages. This went on for two months with promises it would be taken care of. WRONG. Had to get an attorney to write a letter.

They finally responded on the deadline day. Agreed to pay off bank. Wouldn’t pay any fees or down payment. Refused offer.

Wanted every penny I was out. They then agreed, to keep me from suing and going to the Attorney General. Before they paid they called the dealership where I had the car locked up and said that they was me and told them to release the car. They stole the car by committing fraud and lying.

They then refused to give me the money until I signed over the title. I refused to do it until I had a check in my hands. It took a total of two weeks to get the money. Once I got the money I signed the title.

Was told I could have filed theft charges but didn’t because I needed the money to pay the car off and buy another car.

If I would have filed charges I would have had to wait months to get paid. Never go to a dealership that Randall Noe has anything to do with.

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Aslan Zcg
map-marker Terrell, Texas

Shifty from the get go

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First time 3 guys were there waiting on me with truck ready to test drive the moment i got out of my vehicle. Weird. Then texted salesman later and he said price would be different than internet due to add ons they put on.. this was a lie we caught them in. Said they installed tow package. Liers because that model comes with tow package from factory and window tint was already on from factory. 2nd trip back was ready to work deal on truck. Again wouldnt honor online price and wouldnt give anything on trade. Salesman had to run behind hidden headman back and forth. And was a waste of 2 hours.
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Reason of review:
Poor customer service
1 comment
Guest

There is probably nothing that will get resolved. I just want others to know that they will lie in order to jack up the price and say they did work when in fact they didn't. Be sure to research the vehicle you are interested in so you will be armed with facts when dealing on a used car with them.

Jamya Top
map-marker Terrell, Texas

TERRELL< TX dealership is Terrible!

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Purchased Truck 9/17, have had trouble with them since day one. Have opened case with RAM! Do not leave with out completed checklist or your certification on a used vehicle from them! They lie, avoid you, and do not fix problems, nor do they even try to. I'm done with this place and will make sure every one knows my experience. $30,000 truck that runs like crap... 3 months of trying to get my issues fixed, copies of promised paperwork, find out they didn't send my certification to RAM. They will argue with you, even with proof in their face. They will avoid you till your warranty is out! week by week contact back if any. Never can get to a manager or supervisor.
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Cons:
  • Unprofessional
Reason of review:
Poor customer service

Preferred solution: need another dealership to help me period!

Anonymous

Buyer Beware!

Don’t trust the USAA/TrueCar. Dirty scamming car dealers are playing tricks. Noe Chrysler Dodge Jeep Ram is a dirty scamming dealer. I contacted the dealership about a truck on TrueCar and the sales person said it was no longer available but they would honor the price on a truck with all the same options. I drove 2 hours to the dealer. The dealer raised the price and tried to stuff the fees in on top of what was already negotiated. The dealer tried to get me sign a purchase contract and loan documents that did not have a VIN number on it. When I refused, they basically got aggressive snatching my papers and the purchase agreement from my hands. The finance person and sale manager looked like they were about to try and fight me. It is with deep regret that my 3 children witnessed this moronic behavior. I should have done more research on the dealer as online research indicates a long history of Bait and Switch and deceptive practices. As for TrueCar they seem to not really follow up with complaints about those who are defrauding customers using their website.
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Reason of review:
Poor customer service
Anonymous

Randall Noe Auto Group - Auto Advertisement Review

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Dishonest salemen and management. They had a sante fe listed online for $13, 770, but in person they couldnt sell below $14,220.36. They also falsified mileage on a legal document.
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Reason of review:
Not as described/ advertised
1 comment
Guest

I wanted to add here that I spoke with a manager, and he is apologetic and willing to make things right. Evidently there is a statement in fine print, online that justifies the them not honoring the Internet price.Although, our salesman needs to be fired. He truly made me and my daughter uncomfortable, with his aggressive behavior.

Anonymous

Randall Noe Auto Group - Customer Care Review

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Set up an online appointment for work on Hyundai on a Monday. 1st available reservation was Friday at 8am.

Took it waited all week. Show up at Randall Noe at 7am. Open at 7:30am. They take car back at 8:06am.

We sit in waiting room till 10am. Now service manager is sitting here entire 2 hrs. Finally we ask him what they found? Tells us nothing yet.

Transmission fluid little low. Specialist not in today. Ask why? Set appointment week ago.

He said they can't find it. I show him text and e-mail confirming appointment again yesterday. He shrugs. Suggests we leave car.

After waiting 2 hrs he suggests leave car.? Why did he set there for 2hours looking at us and never tell us this? Why did we have to approach him? Really bad customer relations.

Couldn't care less. Well I went and bought a new Chrysler Pacifica. AT ELDER DODGE. NOT RANDALL NOE.

Figure Randall doesn't need that 34 grand.

Looks to me like Randall has enough business to treat customers like trash. I would tell everyone go see Elder Dodge in Athens for auto buying and servicing.

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Reason of review:
Poor customer service
Anonymous
map-marker Nevada, Texas

Randall Noe Auto Group - Truck Review from Nevada, Texas

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I wish I could do negative stars!! This place is a scam!!

My husband and I went to buy a truck, that we found online, and we were told after test driving it, that the price was actually almost $4,000 more than the Internet price because they had added side steps and a stain blocker on the seats!! He called it "a reconditioning fee" (During the test drive, he told us that the truck was taken in with that stuff)

We didn't buy it, and I called the following Monday and made a complaint with the manager. I was told that there was no such fee and that it was the price listed on the Internet. He had NO IDEA why the salesman would tell us that....He said he would call me back...and never did.

If that isn't bad enough, I get a call almost a month later from the Internet manager, she said that she knew the situation and that that salesman no longer worked there, and that she wanted to help us find a vehicle. Fast forward 1 week, to today. I get a call FROM THE SAME SALESMAN THAT SUPPOSEDLY DOESN'T WORK THERE ANYMORE!!!!!! Asking if I was still looking for a truck....this place is a joke!

What a complete disappointment.

Stay as far away as you can!!! I'll be contacting the BBB and telling everyone that I can!

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Reason of review:
Pricing issue
Anonymous
map-marker Terrell, Texas

WORST EXPERIENCE

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Doesn't deserve one star. I made an appointment with a worker who was not even there for our scheduled appointment. I had called her before my 2 hour drive to the dealership to make sure the car I was wanting was actually there. She told me that it definitely was. Worked with some other guy who said he was a manager once we got there, who told me they had 3 of those this morning and they had all sold. If this is true, they should have called me to let me know before I drove all the way out there. And then he added a massive “dealer addendum” onto the quoted price I was given by the other staff member- thousands of dollars added to the quote. The salesman promised that every dealership adds on this dealer addendum amount. However, no other dealership I went to afterward added a dealer addendum to the quote. He was taking advantage of us since we are first time car buyers, and I am glad we could see it. He ended giving us a more expensive price on a base model of the car than the quote we were given for the highest trim model. I NEVER leave bad reviews on anywhere. But I feel like I have to here so that other buyers can have this in mind when they go in. I don't want other people being taken advantage of.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Xoey Gwh
map-marker Terrell, Texas

Quote pricing and won't honor it

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Updated by user Aug 05, 2016

Will also be filing a complaint with the BBB.

Original review Aug 05, 2016
I just spent 3 days working on a deal for a car with Randell Noe and was quoted a price of $240 a month. When it came down to signing the contract they informed me their employee had made a mistake and the new price would be $289 a month. I even have the email telling me they could do the $240 a month. When I asked to speak with someone higher than the general Manager I was told he didn't have a boss. What a waste of my time! This company does not honor their word and is only out to scam customers. I will be checking to see what other dealerships this company owns and will be telling everyone I know to stay away from them! Totally dishonest!
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Cons:
  • Unprofessional
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Fort Worth, Texas

Trouble with AC

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Paid over 500$ to fix AC on two year old F150 next day it quit working they said another $500 because a different part was broke . This is on a two year old truck. I would not carry a bicycle to the Ford house in Terrell. And will not buy anything else from them. I felt like I was misled from the start I think they only put in freon and it leaked out again then next day finally fixed problem & charged me another $500 . Not an apology only another charge . I will never drive onto Randall noes car lot again.
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Reason of review:
Poor workmanship
Anonymous
map-marker Dallas, Texas

Randall Noe, Terrell, TX did not keep their promise

Bought a USED 2015 Ford Mustang 4 cylinder EcoBoost with 7300 miles. The car only comes with 1 keyfob. The sales person and the finance guys told me that they would contact the previous owner to find out if he has the extra key. If the previous owner did not have the key, than the dealer would order one for me free of charge. 2 weeks went by. I had to call find out if they already call the previous owner or not. The next day, I had to call again and finally he said that the previous owner did not have the extra key. So, I asked them to order one for me, and the sales, manager and the finance guys said not without cost. So, I had to pay for the key. I did not order one. Randall Noe in Terrell, TX backed out on their promise. Make sure you have it writing when you buy from this dealer.
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Reason of review:
Bad quality
Anonymous
map-marker Quinlan, Texas

Randall Noe Auto Group Service Department Review from Quinlan, Texas

Last October they had my truck for 2 weeks to replace an air conditioner part, got it back 2 weeks later. Didn't need A/C till last month, noticed it was not fixed, now they have had it for 1 month. I make a living out of my truck. Still not fixed, 1 bogus story after another. I even went to get it and take some where else, so service manager sent someone to get it, they said dash was tore all apart, so I left and drove down in there , found my truck untouched. But was parked in tightly where I could not get it. Randall Noe offered me a buy back truck and get what I really wanted to begin with gor way cheaper APR. No way in *** I would fall for that trick. Lieing bunch of immoral actors working there. Not even 1 star from me. Oh they still have the truck.
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Reason of review:
Poor customer service
Anonymous
map-marker Colleyville, Texas

RIP OFF

bought one vehicle about a week later realized someone had tried to hide scratches on the bumper (the paint job was terrible)......no big deal figure it was the previous owner. trade that vehicle back to them a few years later only to go upside down come out with a newer model the next day realize someone tried to hide scratches again with a terrible paint job not likely it was a customer second time around. I have heard they are crooked and never believed it until the second time they got me. I will never buy from them again nor would I refer them to any family of friends unless I dont like the person.
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Loss:
$6000
Reason of review:
Damaged or defective
Anonymous

Dishonest, won't honor price discussed on phone

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Found a truck on-line and I called the dealer to discuss the pricing and I would be purchasing through Affiliate Rewards Preferred Pricing Program. I was told that they would sell me that truck at their E pricing that was below my program price. The dealership was over 2 hours, so I called before I left to verify the truck was still there. Arrived at dealership to wait 20 minutes and a different truck was brought up. The truck I was interested in was "just sold". The second truck they would not honor the online price although we initially discussed price on the phone and these "dealer add ons" were NEVER mentioned. The guy who brought the truck up said they do that to get people in here and all dealerships do it. The "sales managers/directors" I spoke to on the phone and talked price never greeted me or talked to me, just had the young man who brought the truck up tell me they made a mistake with pricing. Unprofessional and dishonest
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Cons:
  • Lack of professionalism
  • Dishonesty
Reason of review:
Not as described/ advertised

Preferred solution: Contacted by Chrysler

Anonymous
map-marker Tyler, Texas

Big Rip Off

First of all I showed up at your dealership today at 1:30pm to supposedly meet with Kendall which never happened. I had to drive around your dealership several times just to locate any parking and while I was doing this I was followed by a guy who basically accosted me as I opened my door. The man who accosted me was a sales person who told me that he would take care of me because Kendall is in internet sales and she would eventually send me to him. When I spoke to Kendall on Monday I told her to set the appointment for 2pm for two specific trucks that were priced at $21,950 the Ram 1500 Express that was on Auto Trader. When I spoke to the sales person he told me that the black truck was in Kaufman and he would send someone to get it but then turned around to tell me that it had a sale pending on it. I asked the sales person if there was a comparable truck at the same price and was told that he would check which took 20 minutes and when he showed it to me I asked the price and was told it was $30,000 now I,m no mathematician but that is way off !! He said he could get the price where I wanted it and I told him he would have to be a magician to pull that off so I gave him the benefit of the doubt. He returns to me with some staggering numbers that I thought was a joke like I was on some TV show !!! He got the price to $27,500 which is still no where near what I talked to him about and the monthly payment was like $800 !!!!!!!! My credit is good so I,m not sure what kind of deals you guys are making but deals like that should put you out of business. Also they gave me squat for my 2008 Nissan Titan with only 48,000 miles on it and yes it has a few flaws but only $5000 ?!!!! I was screwed from the begging and wasted my entire afternoon as well as 200 extra miles on my truck and I never got to see the original truck I came to attempt to purchase not to mention gas getting there !!!!!!!! If I treated my clients like this I would be out of business !!!! Jeff Reeves Not Happy !!!!
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Reason of review:
Poor customer service

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