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| map-marker San Diego, California

Deeply Disappointing Road Assistance after 45 Years of Membership

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Rancho Bernardo Towing - Deeply Disappointing Road Assistance after 45 Years of Membership
I am a longtime AAA member. I reported this lack of road service to AAA who in turn furnished to me the name of this contractor. Last year, a large dash light warned me of low tire pressure on the freeway. Quickly leaving the freeway, my wife, our dog, and I arrived at Chevron, 11095 Carmel Mountain Road, San Diego 92129, and I called for Road Assistance. The tow truck came within 15 minutes. My wife and I are deeply disappointed and shocked by the tow driver's lack of service. The tow driver's poor suggestion of following him on a re-inflated flat tire seriously needs to be addressed. The tow driver looked at the tire, inflated the tire, felt the tire with a palm, and stated that I have a nail. I had opened my trunk to the Spacesaver spare tire and tool set; however, the tow driver suggested that I follow him to a tire shop only a mile away near his tow shop so that I only need to change the tire once. Though his suggestion is highly unusual in 45 years of car ownership, as he is the professional and knows the neighborhood, I followed his tow truck but the 1 mile drive to Discount Tire, 9859 Carmel Mountain Road, San Diego 92129 is actually 2.1 miles. The tire started at 32 psi. Unfortunately, the tire slowly and then quickly leaked after a quarter mile of driving. At the 1 mile mark, the tire was at 28 psi. Near the 2 mile mark, before Freeport Road, the tow driver pulled to the side of fast moving and no parking Carmel Mountain Road with my car behind him; he motioned for me cross three fast moving lanes and turn left across Carmel Mountain Road at the stop light; and later he turned right onto Freeport Road. The tire was at 20 psi, a quicker leak. There is no tire shop on the left side of Freeport Road. On the shoulder of the opposite side of Freeport Road across from Carmel Mountain Road, the tow driver subsequently pointed further down Carmel Mountain Road. Driving further on Carmel Mountain Road, searching and finally finding Discount Tire, I read a final 14 psi. Not good. Now, I have never experienced or car knowledge friends have mentioned a tow driver suggesting to drive on a re-inflated flat tire in lieu of the standard tire change. After going down to 14 psi at the destination, I consider the tow driver's suggestion reckless.
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  • Quick response time
  • Did not change tire

Preferred solution: The company needs to better train its employees to steadfastly change deflating or deflated tires instead of allowing its employees to suggest to car owner(s) to drive on re-inflated tires.

User's recommendation: Please NEVER take a tow driver's suggestion to follow him or her to a tire shop instead of changing a tire.

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