My group also had a horrible experience in September 2016. We were sold on a late season hunt that included artic oven tents. When we arrived, tents provided had no stoves like promised. The tents they gave us were three season tents...the one's that have vents that you can't zip closed...not ideal in windy, single digit temps that we expected. That was just the beginning. Much of the gear they provided was damaged, dirty, or expired. I get it, we are hunting, I am not staying in the Ritz. However, when we unpack our set-up (provided and dumped off by Ram), we were given: broken tent poles, broken camp chairs, water jugs with holes, tents with enough dirt in them that we had to shovel the dirt and debris out from previous camps, incorrect tents, and the list continues. We called Sheila on the Sat phone the morning after they dropped us off, and she told us they would bring new tents by. They did drop off one new tent...that was still a three season tent with no way to close off the mesh from the outside. We made due with what we had, as we packed some miscellaneous items like duct tape, etc. When we were picked up and returned to the airport, Sheila told us we should have called her every time we had an issue. (Am I supposed to waste my Sat phone battery calling her every five minutes? So when am emergency arises, I can't reach them?) We also returned to a completely closed up shop. There office was pallet wrapped and boxed up for the season. So had we actually returned with a plane full of meat, we would have not been able to process it at their office like promised. The topper on the cake was that when we returned, everyone high tailed and disappeared. Literally, not a word was spoken by the other employees. Weeks after our trip we learned that one of the pilots was the "new" business owner. He was the first one to leave after a silent flight back. Poor customer service. Broken gear. Moldy food. Never again!!!