Sharon L Aqz

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Verified Reviewer
| map-marker Lake Stevens, Washington

Dont bother

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I drove to Maryville about 3 months ago and,noticed a huge mall. I went in and bought my daughter a 80.00 sweat jacket. She didnt like it,so i called sore. They said bring it back. I explained, I dont know what she did with reciept? No problem. I drive a hour there and he says, its on ssle mow, plus we had coupons for 25 percent off? Ralph lauren had jacket back and I was 50.00 in whole. NEVER AGAIN
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Jerred Tfr

I absolutely love the Ralph Lauren Brianne; especially, my female Ralph Lauren pajamas

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My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by itself. I was so sad & cried for a couple of weeks of it.
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Loss:
$207
Pros:
  • Brand
  • Love the fabrics & the classy & classic designs
  • Fit of the clothes
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Joel Jtt
map-marker Gloucester, New Jersey

Be very wary of shopping in the Gloucester premium outlets Polo Outlet

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I bought two shirts marked XL on Labor Day. I tried one on in the store and it fit,I took home twoXLs. It was too warm to wear them for a month so when it got cold iwore one and it fit,when i went to wear the third one it was way too small.I took it back to the store and tried to exchange it for the same item.They would not take it back even though I had credit card proof of purchase and had promotional offers on my email which they claimed to not have,Don’t bother to call their complaint number because they will keep lying to you as they have to me for a month They even accused me of stealing the item even though my credit card showed that I bought it

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Loss:
$50
Pros:
  • I used to like it
Cons:
  • Worst service ever
  • Misrepresented item
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Exchange for correct size

Emily C Whe

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Verified Reviewer

Not to do online as it can go wrong not always but in my case it did

I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they accepted via email. They first told me it hadnt arrived. So I provided the details of me sending it back again. Then I was told it had the incorrect return information. So which Was it. Did It return/or did it not. They said two different answers. I have asked them on numerous occasions to refund my card and still no response. I shop as with my family in their stores a lot. I have always been so happy with my purchases. However, to date I still do not have my refund. Emily Corfield. Can you help very disappointing as this couldve been so easily avoided.
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Loss:
$80
Pros:
  • Never had a problem before
Cons:
  • Lack of care
Reason of review:
Poor customer service

Preferred solution: Full refund

Randy B Hjg

Dont suggest buying this product

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What happened to the original polo fragrance,it used to last all day? I NOTICED
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Loss:
$100
Cons:
  • Poor quality
Reason of review:
Pricing issue

Preferred solution: Full refund

Yvonne Y Odl

About the package I ordered

URGENT- My order no :561******** ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt receive any shipment tracking or information that package had delivered or not. Kindly advise as I require it to deliver to the stated ship to address by 10Dec latest. Please help.
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Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Mark Hce

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Verified Reviewer
| map-marker Roselle, Illinois

Horrible Customer Service/Disgusting Customer Care

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This is a sad day. I used to be a huge polo fan, purchasing clothing on a regular basis.

I went into the Outlet Store in Chesterfield, MO, with my family to shop and walked by 8 sales associates. Not one addressed me or greeted me. I was not dressed wearing my wealth on my sleeve as I came from a Little League game, and felt because of that, I was not given the time of day. When I addressed it with the manager, his response blew my mind.

He was on his cell phone trying to figure out how to apparently work the Internet, questioning why is google doing that. After getting his attention I discussed that I walked by 8 of his associates and not one addressed me. He literally escalated and blatantly lie that his associates would never do that. Then my wife overheard one of the associates saying I must’ve been counting the mannequins.

I could go on and on about the nastiness and how polo has diminished it’s customer service. I have been trying to make several attempts to be heard and file a formal complaint with Polo, but they do not call or respond back.

The actions of the store, this management, Bert, and the area manager, Cheryl, which also has never returned a phone call to discuss Burt’s inappropriate behaviors is unacceptable.

So I guess with all of that said, I am really excited to shop at quality places like Vineyard Vines and Nordstroms more consistently, and not give Polo my business ever again. The sad part is it’s being ran into the ground; stock prices are at an all time low.

So if you’re in St.

Louis Missouri, be careful of this polo outlet store because little man Bert may try to attempt to throw abusiveness towards you. Also, make sure to dress up because not only was I profiled social economically, but also, profiled racially.

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Cons:
  • Horrible customer service
  • Out of control management
  • Do not respond to customer complaints
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Mount Pleasant, South Carolina

Why do you need my email address????

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I purchased several items of clothing from the Ralph Lauren Factory Store in Charleston, SC. I came back to the store later that same day to return two of the items. I had my receipt with me and the clothes had all tags attached. The employee would not process the return without me providing an email address to them. There is nothing in their return policy saying this was their policy. This is an invasion of privacy and I will NEVER shop at their stores again.
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Frank r Iyq
map-marker Riverside, California

Upset and felt the most uncomfortable

Ralph Lauren - Upset and felt the most uncomfortable
Today me both young sons when into Ralph to return a charger cable I did not need,so I continue to do my shopping with my wife and kids but my kids notice 2 security hards going everywhere in the store we went to i really felt uncomfortable do to the fact I am Hispanic bawld n I do have visiable tattoos I understand how can they make me and family feel so uncomfortable wanting never shop at Ralphs again.you can reach me at frankrojas0928@***.com
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Pros:
  • Very upset
Cons:
  • Racial profiling
  • Racial and judgement
Reason of review:
Discrimination
Julius J Jdd

Collars of any kind of solid color Polo shirt fade within a few months.

I have bought Polo shirts for a very long time and have not had any complaints until the last 3 or 4 years. I wear a lot of navy blue, black, and different shades of green.

After a few months I start to see the color in the collars fading. When that happens you can`t wear the *** any longer. It is very noticeable and also now very annoying. I bought a navy blue Polo *** a few months ago here at Macy`s in Newport Beach.

I was giving Polo one more chance. As of today I cannot wear the shirt any longer. I am a professional business person and my appearance is very important to me. I cannot be the only person complaining about this matter.

I also see that Polo is made in China. What an absolute disgrace.....

Please help me for my loyalty to Polo for 35 yrs. Help me out...

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Loss:
$1500
Reason of review:
Bad quality

Preferred solution: Full refund

Matthew S Eym

Can't find Chaps Petites

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Updated by user Aug 20, 2019

No. Everything that has happened is in my review.

Original review Aug 18, 2019
All the brick-and-mortar and online retailers listed at the chaps.com "where to buy" page have either stopped carrying Chaps Petites or only have old clearance items that no one wants. I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is.
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Pros:
  • Clothing styles and fit
Cons:
  • Availability of chaps petites
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Roy Onf
map-marker Brooklyn, New York

Discrimination

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I did some shopping at the Riverhead Polo factory store. I couldn't find certain items in certain colors or size.

I had to purchase the items on line in the store, the sales person didn't try to assist me to locate other colors, they weren't knowledgeable of the brand. Their answer was " if we don't have the color we can't find the color".

After purchasing whatever they could find on line from other stores I waited for my delivery. The delivery was incomplete and when I called the store to inquire about my order they were very, very nasty.

I called other factory stores and they stated that Riverhead factory store was the worse in customer satisfaction.

I was given a number to file a formal complaint, I made the complaint and was told that I would get a follow up call. The call was never received.

In closing, I used to love the brand but now I have to reconsider my fashion investments with this company / brand.

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Cons:
  • Racial profiling
Reason of review:
Poor customer service

Preferred solution: Apology

1 comment
Khai Fnf

Do you know how foolish you appear by claiming that this is racial profiling? You are only ASSuming this is racial profiling.

You are the racist one.

The only way that people like you are going to stop playing the race card is if you are sued, deported and slapped across the face for the false claim. You are the only one that has an issue with your race.

Oriana Fno

Replacement

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Damaged underwear During Delivery Free Replacement My Email Is ChristianJDaniels@***.com
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Loss:
$50
Pros:
  • Very upset
Cons:
  • Worst service ever
Reason of review:
Warranty issue

Preferred solution: Full refund

Javed Mkk
map-marker Berlin, Maryland

Please stop sending emails!

Operator at rl co. Said she would take care of this annoying problem. I appreciate her effort.
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Carl J Jat
map-marker Fairfield, Connecticut

Cardboard Sheets

I recently purchased a set of Lauren Sheets After washing them twice in a row sleeping on them once got up and washed them again with detergent and softener and their still stiff like cardboard
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Loss:
$50
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

I bought two sets of sheets and they were like cardboard and still are several months later. They also had an odor when I unpackaged them that took a couple washings in hot water and vinegar to remove. Not a happy customer.