Todd K Oim

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| map-marker Troy, Michigan

Be careful when Ordering Glass or Ceramic

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Rally House - Be careful when Ordering Glass or Ceramic
Rally House - Be careful when Ordering Glass or Ceramic - Image 2
Original review Feb 14, 2024
I ordered a Ceramic Red Wings Coffee Cup. When it arrived today, 2-14-2024, it was wrapped in bubble wrap with no extra packing and broken. Not enough extra packing material around it during shipment. Contacted Customer Service via text for a replacement. If anything breakable is ordered, be sure to inspect the items for damage. Replacement is being shipped to me.
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Pros:
  • Fast shipping
Cons:
  • Not properly protecting shipped breakable items

Preferred solution: Deliver product or service ordered

Damiracle D

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Verified Reviewer
| map-marker Dallas, Texas

Unfair treatment as a shopper

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Rally House - Unfair treatment as a shopper
Original review Jan 10, 2024

Ironically I was racially profiled by the black manager Joshua while in the store. I didnt recognize at first why he kept passing by me, walking behind me, and following me to the counter.

I was literally busy listening to music and trying to find items for my manager. Well he made a comment on his last sneak up to watch me that made me recognize what was going on, he came up behind me and I jumped like, everytime he snuck up on me it startled me bc I was in my own world. I told him jokingly Im like you keep scaring me walking up on me, and he was like yea Im all up on you. I was tryna get the other employees help with picking items, of course the cashier Christopher acted like I had asked him to work on Christmas and keep huffing and puffing.

So I just paid for my $60 items and left the store. Once I got in my car, I sat there and recognized what was happening. The only person that was genuine in the entire store was the elderly lady that was doing grey beanie put backs. I too work for customer service in a professional environment so Im very observant of things.

As I retrace my steps, not once did I give anybody the chance to even think I was tryna steal anything amongst putting my phone in my purse. I would love for the district and regional manager Nicole or Summer Cortez to watch the video footage from roughly 5;00-5:39pm. As when I called to complain to Angela she was no help, didnt emphasize or apologize for what happened in the store from Joshua all the way to Cashier Christopher. Notice this post is a hour later bc I wanted to make sure I didnt read the room incorrectly, I wanted to take my time and thing things through.

The other workers could actually care less about me shopping but Joshua made an assumption about me. I was not dressed in baggy clothes, no oversized bag, no talking loud no anything. If theres security cameras there, I bet he went and checked those too just hoping I was trying to steal. Spend your money elsewhere as Im certainly thinking about returning these items and going to *** And yes I most certainly want to be contacted in regards to this experience so that this does not become an civil rights issue.

Angela told me shouldnt provide Corporation number, for others that may encounter the lie she was stating. You can reach corporate at 913-289-****.

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Pros:
  • You will get racially profiled so you know to shop everywhere
Cons:
  • Nobody looks into reviews or call customers back

Preferred solution: That the manager be reprimanded on how I was treated, I would also like an apology as I didn’t have to spend my hard earned money

User's recommendation: Shop at ***

Gerardo M Pqg

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Pedido que no aparece

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Rally House - Pedido que no aparece
Rally House - Pedido que no aparece - Image 2
Hice un pedido y me descontaron el dinero de mi tarjeta, pero no veo el envío o que ya fue comprado, todavía aparece en mi carrito. Quisiera saber como me devuelven el dinero o me envían el paquete ya que por mucho tiempo no estaré en la dirección que agregué. Muchas gracias.
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Loss:
$822

Preferred solution: The order or refound

Anonymous

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Verified Buyer
| map-marker Moncks Corner, South Carolina

Never received item. Couldn’t contact anyone

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Rally House - Never received item. Couldn’t contact anyone
Never received item. No customer service. Couldnt talk with anyone. No phone numbers that were listed worked. Wanted my charge card to charge me $1.00 (refundable) to speak with someone.
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User's recommendation: Don’t use

Mary P Htt

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Verified Reviewer
| map-marker Lawrence, Kansas

Haven't received order

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Havent received order! No customer service. Ordered and paid for product. Says they have created a label but thats all tracking number says. Cant text , called corporate. This company is a scam.
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Loss:
$189

Preferred solution: Full refund

User's recommendation: Don’t buy anything from them! SCAM! Out of $189.00,already turned them in

Anonymous
map-marker Yazoo City, Mississippi

Delivery

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Products were supposed to be delivered between Dec 18-21 now says Dec 26. That is after Christmas. Would not have ordered had I known that my order would not be here for Christmas
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Anonymous
map-marker Apex, North Carolina

Can't find my Jersey size even though ti is in the store

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They are not willing to do anything for me. Mahome jersey (youth small) is in the store but not online. I am out of town so I can't pick it up and they told me that they can't do anything unless I go to store. This is rediculas.
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