Starasia Fgm
map-marker Miami Beach, Florida

Employees asked me to leave because of an accident

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I was happy to see Canes open in Miami and was excited to visit because I had heard so much about them online. I ordered a 3-piece fingers meal with hot sauce.

The chicken was tasty but something with the sauce didn't sit well with me and I had an accident trying to get another soda. Most stayed in my pants, so I didn't leave a mess, but there was a smell. I still wanted to finish my chicken without the sauce, but a rude employee said they had complaints about me and I had to leave.

The next bus didn't come for 25 minutes, so I had to sit in the heat outside and didn't get to refill my drink. They need to be more understanding of customers who have accidents.

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Pros:
  • Great chicken
Cons:
  • Too hot sauce

Preferred solution: Nothing, I won’t go back.

User's recommendation: Don’t get the hot sauce

1 comment
Guest

Others eating there don't need to eat their food smelling your as s. You should have known better, but you stayed. They were right to kick you out.

TickedOffConsumer

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Poor Service

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Original review Oct 15, 2023

The location in Penrose Plaza, Southwest Philadelphia, PA has really gone downhill.

The last two times I have used their drive-thru the have failed to give me the senior citizen discount even after I asked and was told they would. In addition it now seems they do not give you any napkins.

This problem mayhave happened at other times but I would need to check my receipts.

I called on Oct 13, 2023 to complain about it and the young woman who answered refused to connect me to the store manager. First she said she was a manager then said she was an assistant manager.

User's recommendation: Stay away from Raising Canes Chicken Fingers especially if you are a senior citizen.

View full review
Loss:
$15
Pros:
  • Drive thru moves quickly
  • Decent food
Cons:
  • Lack of decent customer service at the location

Preferred solution: Since you offer the senior citizen discount give it and don't mislead your customers about giving it. Improve your customer service. When a customer asked for the store manager don't say you're the manager when you're actually an assistant.

User's recommendation: Stay away from Raising Canes Chicken Fingers especially if you are a senior citizen.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tyler, Texas

Manager was rude

Raising Canes Chicken Fingers - Manager was rude
Manager was rude and will not be coming back , he snatched a cup out of my hand , But the food is excellent , been buying to go , never ate in
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Anonymous
map-marker Arlington, Texas

Mgr snatched a cup from hand to give me lemonade

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Good morning , would you mind calling ,903-948-**** I dont have enough space to tell you what happened . Thank you Carolette Jones
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Maybree Jhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Club member and it's saying I've used my card when I havent

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My club member card was not working and it said It was used already when I hadnt used it for my free box order
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User's recommendation: Better customer service

Kimberly H Wyl

Charged my card twice

Bought chicken Saturday for 18.54 and got charged again today 18.54 and was no where near Raising Canes
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Loss:
$19

Preferred solution: Full refund

Resolved
Lauren K Yle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Resolved: Complaint

Updated by user Feb 17, 2023

Company fixed the issue and I have been provided with apology.

Original review Feb 15, 2023
Well its about the manager hes kinda rude I think the supplier is Ben e Keith I saw the truck im pretty observant
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Lauren K Yle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Complaint

Dallas isnt very nice he hung up on me and I called back and told him I didnt appreciate him hanging up on me he also said he couldnt tell me what the distribution name is for the food I think its Ben e Keith cause I saw the truck I see it sometimes im very observant but Dallas isnt very kind
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Anonymous
map-marker Los Angeles, California

Because I didint get all my food and paid alot for the food. Missing chicken and missing bread

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Haven't heard one thing from them. Not to happy. I paid alot of $ to get shorted items. Won't be going back. They don't care!missing
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User's recommendation: Check your food before you drive away

Deidra B Ywn

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Verified Reviewer
| map-marker Dallas, Texas

I Love Canes

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The food is excellent however check your food order before leaving and make sure theyve given everything that was ordered and asked for.
View full review
Loss:
$25

Preferred solution: Deliver product or service ordered

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