Nikol A
map-marker Auburn, Washington

Don't Ever Purchase the TWA Warranty!!!!!!!

We purchased a Nissan Altima for my daughter last July 4th of this year to be exact, we never had any problems with our Salesperson but when we dealt with their Finance person name John we felt like pressured to get the TWS Warranty so from 3K it went down to $1700 so just imagine how desperate they were to sell this extra warranty. Anyway we got sucked in to buying this warranty because we felt we were pressured and John told us that we can cancel it within 90 days. When they called to tell us that our license plate is ready for pick-up I wrote a letter to John to cancel the warranty the same day I picked up the license plate and that was first week of August. Now it's almost end of the year the car has been paid off and we still have not receive our refund for the warranty that has been cancelled. I have called John numerous times and also emailed him but unfortunately up to this day we are still waiting for them to call us and inform us that the check has been mailed. We are so frustrated dealing with John the Finance guy.
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Loss:
$1700
Reason of review:
TWA Warranty Cancellation

Preferred solution: Full refund

Steaven Rqy
map-marker Auburn, Washington

TRAUMATIC EXPERIENCE EVER!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
WORST DEALER EVER!! Everyone beware of this one , because once they sold you the car you purchased they'll treat you like ***!most people that work there are so *** two-faced! I swear every time we've come into this dealership within the month of purchasing. Having to come in to get our BRAND NEW CAR serviced by them to get the damages that they have sold to us with the new car, and the damages they did during the service, has been the most stressful, upsetting and traumatic experience for my fiancé and I. When we decided to talk to the GM JACK M. to get the problems resolve.... We unexpected the worst! Instead helping us we the issues he was very very CONDESCENDING, and DISRESPECTFUL! And days before talking to the GM we we're already promised by GEORGE services manager that he had order all the parts to be replaced including the ones they have damaged during services. But after talking to the GM he then (George) tells us that he then only ordered the parts that they damaged during services and not the one that was damaged in the first place that he had said he had already order before talking to the GM! Even trying to get a hold of the director was hopeless! Days of calling the director and messages left, not a single call back was returned! We had nothing but been HARASSED by this dealer over and over. So to save you the troubles and frustration that we experienced please stay away from THIS ONE! cuz it ain't worth it! Save your money for the better deal not just for the car but the best customer service you want! Please tell all your loved ones also. No customer deserve to be treated the way we we're.
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cwokim K
map-marker Richmond, Virginia

Unprofessional Staffs at Nissan Dealer (Rairdon In Auburn, WA)

I recently purchased Nissan "Quest" and was completely disappointed about sales and mainatenance staffs at the dealer (Rairdon Nissan in Auburn, WA). Bottom line up front, internal and external scratches were made while Nissan technicians installed Navigation into my Quest. I notified to the sales staff. The maintenance manager has promised me that the dealer will fix those scratches in near future. My wife brought the Quest back to the dealer for repair and she went back to pick it up after 2 weeks (she was notified by the dealer saying the repair has completed). She has identified that only internal scratch was removed and two other external scratches were not even touched. My home is almost 30 miles away from the dealership and my wife is also 10 week-pregnant. I know for sure there are 4-5 individuals at the maintenance department itself. It's hard for me to believe that no one could identify that the repair wasn't completed till my pregnant got there. That is a also provem fact how much professional they are.
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Loss:
$39000
3 comments
Guest

:( This review is strictly about my experience with Bob Bush, the finance manager. I had worked out a deal for the 2012 Nissan Versa Sedan SV for $15,xxx.

I chose to finance through Nissan because of the $1000 rebate which was a part of the deal in order to keep my monthly payment at the rate that I wanted. In addition to putting $4000 down, I traded in my 2000 Suzuki Esteem for $500, which went toward my down payment. A couple of days after my purchase, I received a call from Bob saying that NMAC (Nissan's financing company) didn't want to do my deal and that I would transferred to Wells Fargo and that EVERYTHING WOULD REMAIN THE SAME (my APR rate, my monthly payment total, etc.). I called Nissan back and spoke to Michelle, who also works in the financial department, and she confirmed that this was true.

Not only a few days later, Bob calls me again and asks about my "schooling" because I had notated that my other income sources were scholarships and grants. Mind you, I have an excellent credit score (831) and I also work part-time. All of my income was notated and reviewed ON THE DAY OF THE SIGNING, and there was NO COMMENT OR CONCERN regarding these at the time of signing. I contact Bob regarding his strange inquiry and it turns out Nissan "doesn't like" my "unstable income" and that in order to do the deal I signed for, I would need to either find a co-signer or increase my monthly payment.

In other words, Nissan wanted me to PAY MORE THAN WHAT I SIGNED FOR BY OVER $1000. To reiterate, THIS IS NOT THE DEAL I SIGNED FOR. Almost a week after I signed the contract we agreed on, Nissan BACK-TRACKED on its words and demanded that I pay more than what was agreed upon or the deal would be void. Bob apologized about this 'inconvenience' and said he found another lienholder that offered a lower APR and that this would help with my new monthly payment total.

Excuse me? You think that because you found another lienholder with a lower APR that I would allow you to back-track on your words, change the deal we agreed on, and pay you $1000+ extra?!

And what guarantees I won’t receive yet another call about this apparent unstable deal and be forced to fork over more money? I'm returning their Versa tomorrow and am expecting to get my down payment and traded vehicle back.

Guest

Nissan of Auburn had the most untrained sales personnel in the world attempting to sale me a vehicle. It was so bad to where the sales person attempted to sale me vehicle amenities that did not exist on the vehicle itself.

Nissan should not allow new-untrained personnel to pitch a sale to anyone without first observing a professional-seasoned salesperson and they should at the minimum know the product they are attempting to sale. I had to go to Nissan of eastside just to buy a Nissan vehicle traveling more than 35miles. Remember, Nissan's are a prestigious brand.

That was pathetic. Auburn get your store together, presentation and knowledge supersedes pushing car sales, hence, that's why no matter the price, we did not buy from you.

Guest
reply icon Replying to comment of Guest-438657

You can't even spell correctly. Sell, not sale.

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Neely S
map-marker Seattle, Washington

Rairdon Nissan - HUGE FAIL!

Updated by user May 26, 2011

After a few phone calls with Jay Miller, Rairdon has fixed the problem. They picked my truck up at my work. Reprogrammed all 3 keys & reprogrammed my remote start. Dropped the truck off back at my work by the time I got off work at 3.

Rocky start.. good ending.

Thanks for your help Jay.

Original review May 12, 2011
I went into Rairdon to get a new/additional key programmed for my 2008 Titan. As the service desk was playing with my keys & asked my I had 2 key fobs, I informed them that I had remote start. After programming a new key, my remote start would not work. After calling the dealership, they basically said too bad, that they were not aware of the after market remote start. I called bs, due to the fact that I told the service desk that it was on my truck. After getting the remote start reprogrammed, I was informed by the tech at the audio store, that the original key was not even programmed to start my truck. Now, I am out of pocket $137.52 ($87.52 for spare key & $50 for remote start reprogramming) and I don't even have what I originally went to the dealership for.. 3 working keys. I only have 2. Jay Miller stated that he would not reimburse me for any out of pocket expenses UNLESS I went back & had them re-reprogram my keys. Then I have to take my truck BACK to the audio store & have them reprogram my remote start for yet another $50. So then my total out of pocket would be $187.52, with only a $50 reimbursement from Rairdon. All I asked for was to be reimburse for the $50 that I had to spend to reprogram my remote start originally, not even to get reimbursed for the key that I paid for and that doesn't work. He stated that he would not reimburse me for anything that had previously happened. Now I have paid for a replacement key that doesn't work. 3+ hours of running around & waiting for my truck to get worked on to make it back to where it was at BEFORE Rairdon touched it. And 3 weeks of headache. I will never set foot near a Rairdon dealership. I'll go back to Younker's thank you. They know how to treat a customer as I bought a truck from them in 1996, still have it & deal with them on a regular basis.
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Loss:
$137

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