Rainbow Play Systems
Reviews and Complaints
Terrible Customer Service
Preferred solution: Deliver product or service ordered
Consumer fraud case? Who is joining me?
Preferred solution: Price reduction
Poor Product and service
Rainbow Play Systems - Beware!
Preferred solution: Full refund
Rainbow will not replace wood on my playset
I paid a lot of money for this system and repeatedly tried to get them to honor the wood warranty. I sent picture after picture and they would lie, lie, lie, saying it was being sent; it was being investigated, etc.
They break you down and you finally give up after they block your calls and you can't reach them. Now the $6000 playset lies in pieces in my backyard and I can not even sell the slide -- SAVE YOURSELF A LOT OF TIME AND MONEY, DO NOT BUY RAINBOW PLAYSETS SWINGSETS OR WHATEVER THEY CALL THAT PILE OF RUBBLE!
Rainbow Playsystems--Overpriced, Inferior Products, Worthless Warranty
- Anything after initial install
Preferred solution: Deliver product or service ordered
TERRIBLE, UNSAFE SWING SET - HORRIBLE CUSTOMER SERVICE - USELESS WARRANTY
Rainbow Play Systems - Rude Customer Service Review
Rainbow Playset Significant Degradation At 3 Years
We purchased a mid-sized Rainbow play system in 2003 thinking this was a high quality all natural and safe product for our kids. However, we came across a lot of problems starting in the third year of ownership and just recently disposed of it. Issues:
1) Mold, mildew and black spots developed all over the yellow plastic parts of the set - ladder, slide, monkey bar handles, and could not clean it even with full strength bleach.
2) All exposed and painted metal parts started rusting - chains above rubberized area on swings, fireman's pole.
3) It is a magnet for bugs, wasps, hornets, ants and anything else that drills into wood, including woodpeckers! I was woken up one morning with a woodpecker hacking away in a top beam on the set, creating perfect homes for bugs.
It was already out of warranty by the time we encountered these problems, and it just got to the point that it became a yard decoration, and a pricey one at that. We paid close to $2k for it back then, and although the kids enjoyed it for a couple of years, these issues got so bad they abandoned it and we just went to a local park. Disposal was another $300.
So think twice about buying this set, absolutely not worth it even if you can afford it.
Horrible Installation Experience
Rainbow Play Systems would not honor price
Poor service and attitude for 'open-play'.
Rainbow playsystems Finance company IMC
No support
No service after sale
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My sister and her husband have a Rainbow Swing Set, and it is falling apart just as most of your's are. I have thought about this quite a bit and am in the process of opening a small business that would supply a new line of swing sets.
The swing set would be all metal and powder coated to a color of choice. Now I haven't made anything yet, and and things are still in the works, but what I'm asking is what are you looking for in a swing set?
I would just like to have an idea of what the general public wants, so that I am able to supply a cost efficient product to the world. Any ideas can be emailed to beanstalkplaysets@***.com Thank you for your input and have a nice day!
We’re sorry you had a bad experience. Rainbow Play Systems, Inc.
has been building childhood memories for 29 years. We value our loyal customers and take any complaints or concerns that they may have with a RAINBOW® product very seriously.
We encourage you to call us at 605-692-**** or email us at customercare@***.com to discuss your concern in detail. Thanks!