Raffertys Reviews
Raffertys Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raffertys has 4.5 star rating based on 1 customer review. Consumers are mostly satisfied and recent recommendations include "Definitely recommend." Rating distribution shows 100% positive.
Positive Feedback
Customers praise attentive management who resolved a gift card balance issue and mention the food and dining experience positively.
Negative Feedback / Risk Areas
- Multiple reports of rude or offensive servers affecting visits, reflecting common Raffertys reviews concerns.
- Alleged poor managerial handling of employee harassment complaints raises Raffertys customer complaints about workplace conduct.
- Calls for sensitivity and staff training point to inconsistent customer service standards.
Key Takeaways for Future Customers
- Check recent Raffertys reviews before visiting to confirm service improvements.
- Expect good food but consider asking staff about sensitivity training and customer service policies.
- Report issues to management promptly if service or behavior is unacceptable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raffertys has 4.5 star rating based on 1 customer review. Consumers are mostly satisfied and recent recommendations include "Definitely recommend." Rating distribution shows 100% positive.
Positive Feedback
Customers praise attentive management who resolved a gift card balance issue and mention the food and dining experience positively.
Negative Feedback / Risk Areas
- Multiple reports of rude or offensive servers affecting visits, reflecting common Raffertys reviews concerns.
- Alleged poor managerial handling of employee harassment complaints raises Raffertys customer complaints about workplace conduct.
- Calls for sensitivity and staff training point to inconsistent customer service standards.
Key Takeaways for Future Customers
- Check recent Raffertys reviews before visiting to confirm service improvements.
- Expect good food but consider asking staff about sensitivity training and customer service policies.
- Report issues to management promptly if service or behavior is unacceptable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Want balance of gift cards automated number is useless
- - Three gift cards previously not valid were resolved.
- - The manager at Rafferty's Athens GA researched the cards and provided balances and proof.
Was told 3 gift cards were not valid on a long ago visit. However after a much involved research the manager of Rafferty in Athens ga.
Was able to input the card number and give the balance to me and also sent the proof to show those balances. The manager was very patient at a very busy time to assist me.
Now I can come eat the great food they serve. Thank you so much.
User's recommendation: Definitely recommend.
Greensburg, Kentucky
Discussed with management in Elizabethtown Ky
- - A server alleges a manager sexually harassed female servers.
- - The manager yelled at employees and told them to leave during a complaint.
I was sitting and eating my food in one of the booths when I over heard a manager yelling at one the employees that was clearly upset. She was with her spouse or at least I thoughts that who he was.
The manager was telling at them to leave the establishment when they were trying to file a complaint regarding one of the other managers. It had something to do with this manager sexually harassing the female servers. I asked my waiter whose name I will not reveal for her safety what was going on and she explained to me that the female server who was mad was telling the truth but she wasn’t going to get in it because she didn’t want to lose her job. She told me that he harassed her every where she went and her husband or boyfriend had to intervene on multiple occasions.
From what I could hear the server said shes filed numerous complaints and the managers just don’t care. I could see that she was outraged and I feel bad for her that she has to go to work under those conditions. The manager instead of helping the server throughout occasions at her boyfriend saying that he was threating her when all I heard him say was what are you guys going to do about this. i thought she was extremely rude and disrespect to him and her and honestly she didn't seem to care at all.
Not only that after they left she proceeded to talk about the server as if she was not a human being.
I have been coming to Raffertys for a long time and this is not the only time I've seen this same manager treat her employees this way. I just hope for that girls sake someone tries to hear her out because she was just trying to do the right thing.
- Disrespect that was shown to the employees and the customers
Audubon Park, Kentucky
Offensive wait staff
- - The waiter used the word 'retard' and swore during service.
- - I won't return due to this experience and request sensitivity training.
Dining at the Lexington location (not the one on hamburg) my waiter used the word "retard" twice, complained the kitchen staff were idiots and cussed while he spoke with us. I enjoy the facility and food but staff like that really brings the business down.
I did refuse to tip him in honor of my special needs son. I remember his name was Alex S on the receipt. I'm highly upset and really don't plan on returning due to the fact of possibly having the same server. Please have some sensitivity training with your staff.
I thank you in advance! Have a great day
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You are going to have to complain on their web site to get what you want. This is just a general complaint site, where you let people know what you think about a business.