Charlene Y Pab

The treatment I received at Rafferty Subaru in Newtown Square on June 4, 2020

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I called Rafferty on June 2, 2020. I called to schedule an appointment for oil change and tire rotation.. the young lady explained to me they have express service no appointment needed just come and I would be taken care of. however she call be back immediately and stated my car had a recall of my catalytic converter, I would need a loner car because it would take a day..I scheduled Thursday June 4, 2020 at 8:45 am..On my arrived I was greeted with a red carpet treatment.. Not only did I get my loner car with little wait..the humor and pleasant atmosphere was a welcome..not that Subaru did not have a pleasant atmosphere from the past.. my point of view they have really stepped up their game..red carpet treatment, faster service, and a call back the next day.. from my favorite customer service employee Mr Daniel, his last name escapes me....My car was returned to me that same day..WOW!!.....I really liked the loner car...the experience had thinking about an up grade. I get stopped often about my car..I have recommended Rafferty, especially Andre..he's awesome.. Subaru you have an amazing crew..at Rafferty. Thank you for a AWESOME day.
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Pros:
  • Service
Cons:
  • Prices
  • Rates

Preferred solution: this is a review

User's recommendation: I already have

Craig G Paj
map-marker Newtown Square, Pennsylvania

2017 SUBARU CROSSTREK 9K MILES, REAR TIRE INSIDE WEAR

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2017 Crosstrek rear tire wear, car has 8500 miles, both rear tires wearing on inside left 3x, right 2x as fast as rest of tire, dealer service said alignment and tires not warrantied, looking at tires from rear looks to be negative camber both sides. Filed dispute on bbb.
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Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Newtown Square, Pennsylvania

Rafferty Subaru is not an honest dealership

Apparently the Subaru Corporate office agrees how shabbily I was treated by the Rafferty Dealership. They provided some monetary compensation in order to keep me as a customer. Unlike Rafferty Subaru, they value my business. Please be careful before using this dealership. They do not value their customers. I recently purchased a 2018 Subaru Forrester. I asked for the installation of a trailer hitch in order to use a hanging bike rack. The original price quoted by Steve Heck, the salesman, was 700.00. The rack was put on order and I was charged $895.00 for the rack and installation, which I thought was extremely steep. Steve Heck claimed that installing the rack required 4 hour of labor and removing the bumper. That was a lie and the hitch was installed in a little over an hour. While purchasing the car, I noticed that they carried Thule bike racks. While the hitch was on order, I went on line and ordered a Thule Aero Helium III bike rack from Amazon so I would have the bike rack when the hitch was installed. The salesman never informed me that a special version of Thule rack, which the dealership sold, would only work on the Subaru hitch. By the time I got around to setting up the hitch, the thirty day return period had passed. When I tried to return the hitch, the dealership blamed Amazon and refused to allow me to return the now useless hitch. During my visit to the dealership, they passed me from one person to another and never gave me a definitive answer. Steve Heck, the individual who sold me the car, said he could fix things but it would cost me. He then wanted my Amazon account so he could contact them like I would give my account information to a stranger. Then Steve Mills, sales manager, told me on the phone after three calls that despite the fact that I purchased two brand new automobiles from them that they would do nothing. In my dealings with Steve Mills, he did not return any phone calls as promised. Mr Mills’s attitude seemed to be that they had my money and now my issues were none of their concern. This is not a customer friendly dealership. After posting this review, I was contacted by a Stephen Heath on messenger, who claimed to be Rafferty’s Marketing Manager. His message stated that I had an attitude with Steve Mills on the phone — a point I dispute and a phone call that as far as I was aware he was not privy to. I never had an attitude in talking with Mr. Mills. Mr. Heath then disputed my facts, but offered no evidence or no counter arguments. In the final part of the message, he gives me his email address and private cell phone, and implored me to reach out to him. I called him three separate times on three separate days and he never got back to me. This disregard for customer follow up and satisfaction seems to be a systemic problem with this dealership. They will come on as super friendly when selling you a car, but they show callous disregard for following up with issues after the sale. To be forewarned is to be forearmed. I would hate to see other future customers treated in this manner. As I stated previously in my post, I called Mr. Heath three separate times on three separate days. He failed to return any of my calls. As soon as I posted a negative review, my phone rang almost instantaneously. Mr. Heath complained about my negative review and basically called me a liar. I calmly stated that if Mr. Heck, my salesman, had been more forthright with me we would not be having this conversation. He immediately hung up. I have never seen such immature and unprofessional behavior. I texted him that either we were cut off or he hung up. He texted me back saying there was some miscommunication but nothing that could not be fixed, although no compromise or fix was ever offered. That is the point of my post. The dealership did not nothing to remedy the situation. Mr. Heath then informed me that there would be nor more dealership communication with me. That is ok by me — I don’t want to deal with them. I am glad that the corporate office was sympathetic to my plight and that the internet provided me a forum to let other would be customers know that Rafferty Subaru, in their dealings with me, is not a reputable dealer.
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Loss:
$900
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous
map-marker Marquette, Michigan

Rafferty Subaru sells car with bad frame

We bought a used vehicle from Rafferty Subaru in Newtown Squate Pa. It looked good and drove good but Two days after delivery we noticed a rust hole towards the left rear axle. We had another Dealership body shop look at the vehicle. They showed us that the frame was unsafe and should not be driven. We conveyed this to the Dealership and to date we have had zero response. This is a serious negligent situation that could result in serious injury or death. Does Subaru want their franchisees conducting business this way? Lack off response says it all. A new frame cost over $2100 plus 37 hours of labor @ $52/hr.
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Loss:
$4024
2 comments
Bo Gta

Problem Solved. Manager called us and offered to pay for the repairs. Great!!!

Bo Gta

One of the managers made contact with us wanting to rectify the problem with the Jeep frame. They offer to pay for the repairs.

We gladly accepted and are happy for the offer and problem solved. :grin :grin :zzz

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