Lola B Vtl

Banking

No communication with customers I open bank account and cant get no money at all I do have proof of verification I paid 200 to open two different account and I deposited my work check of 2000 it's been 2 years now what a shame I need major help please lolab70@***.com

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Loss:
$2200

Preferred solution: Full refund

User's recommendation: No communication

Austin S Qkk
map-marker New York, New York

I am missing money

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So last night. I looked at my current account and saw I was around 500$.

This morning when I woke up I was at 147$ with ZERO trace of where it went. Who knows how long this gas been going on for? I have been with you guys for almost a year now with no problems but then this happened.

I knew about all the bad reviews before I made an account with you guys but I WONT let anyone else influence me in the decision of having an account with you guys. You HAVE to make this right!

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Loss:
$593
Pros:
  • Perceived online convenience
  • Online
  • Never had a problem before this
Cons:
  • Thief
  • Fraud
  • Stole my money

Preferred solution: Full refund

Kay Y Cwo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STOLE MONEY, FROZE ACCOUNT NO RESPONSE 3+ MONTHS

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Opened account, deposited over $130K and acct was frozen right away when funds cleared. Money stolen

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Loss:
$130000
Pros:
  • Online
Cons:
  • Fraud
  • Stole my money
  • Scam

Preferred solution: Full refund

User's recommendation: DONT OPEN ACCT WITH THEM; THEY ARE THIEVES

Claire T Mbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They freeze your funds with no insight as to why

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Do not bother with this bank, they will freeze your account without bothering to tell you why. And basically tell you we'll call you but never do. Go with a big bank, at least you can walk into a branch and sort things out.

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Loss:
$70000
Pros:
  • Perceived online convenience
Cons:
  • Unresponsive fraud department
  • Incompetent customer service
  • Horrible bank

Preferred solution: Full refund

User's recommendation: DO NOT OPEN A ACCOUNT

1 comment
Kay Y Cwo

I also have a frozen account - nothing in over 3 months from them. SCAM FRAUD, whatever you want to call them. DONT BANK WITH THEM.

Anonymous

Profits over people

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I was a happy Lending Club investor until greed set in among a select few. I was getting 5 to 7 percent returns on my money, now Radius still wants my money but is only willing to pay me .40% for the use of it. Take your money and invest it somewhere else, you'll be much better off!

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User's recommendation: You can do Better!

Takeia L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Holding $5000 and will not release it back to me

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They are unresponsive know they are stealing. They are holding money that I transferred and will not let me access my account to retrieve it.

I am sure they will be part of a class action their policies lend themselves to fraud and soon it will catch up to them.

View full review
Loss:
$5000
Cons:
  • Incompetent customer service
  • Unconventional banking allowing them to steal
  • Stole my money

Preferred solution: Full refund

User's recommendation: Do not open an account with them

Bill f Jtr

Bad business!!!

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They have over 500000 $ of collateral on a 155000 $ balance in s a loan,when asked for a little relief,the answer is no,never late on a payment in 5years, they are choking my ability to work,they are in 3rd position on my house,my offer puts them in 1st or 2nd position and they won’t help-not good business!!!

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Cons:
  • Greedy
  • Unreasonable
Reason of review:
Bad business

Preferred solution: Let the company propose a solution

Sarah C Ich

Horrible- closed accounts for no reason with no warning after several years

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After being a customer for several years, I noticed several fraudulent charges on my accounts. I reported them and after taking a long time to do so, Radius Bank finally sent me new cards and posted the refund for the fraudulent charges.

Two days after this, for some reason, I could not access my account online.

When I contacted them to let them know the website was not working they said my accounts had been closed and would not give me any reason whatsoever. I had to frantically open another bank account and change my direct deposits and am hoping everything transitions successfully.

View full review
Loss:
$30
Pros:
  • Perceived online convenience
Cons:
  • Stole my money
  • Dishonesty
  • Deceptive banking practices and high fees
Reason of review:
Bad quality

Preferred solution: Full refund

Jason B Pjd

Wow sounds like exact same problems

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They are holding $4000 of my money hostage as well and making me request to lose while also basically threatening if I do that my money will be held longer. So it seems like they have a history of holding people's money against there will and a culture of negative custoner service reps this bank makes me sick.

I'm filing a written complaint with FDIC and letting my experience be known on as many review sites and forms as possible so someone doesn't have to go thru the same experience as me. Now I cant even pay my bills because I can't take my $4000 out and I'm getting ocerdrafted and late fees on all my bills to which they don't even apologize for when you call absolutely the worst customer service and I used to do their job.

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Reason of review:
Problems with payment
Lori S Lxx

HORRIBLE, HORRIBLE BANK!!

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Updated by user Jun 25, 2018

A very poor financial institution.

Original review Jun 24, 2018

Absolutely HORRIBLE bank! The worst customer service that I have ever dealt with.

I've been waiting to receive my debit card for over THREE months! I've called customer service, had online chats and emailed them. NOTHING! They continue to say that it was sent, I've requested another card(s) issuance, still have received nothing.

Meanwhile, I have no access to my deposited funds, and unable to transfer out (because I don't have a card)! ....Stay away from this financial nightmare!

(I'm contacting the FDIC next, because I believe they are illegally holding funds.)

Any bank would be better than Radius. Do your research, and see that many other people have similar complaints about them.

View full review
Cons:
  • Horrible bank
1 comment
Capitola Siy

I will do the same and contact FDIC. Thank you for mentioning that.

Tiffanny Zkz

Unlawfully holding direct deposit funds

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This bank has been holding my direct deposit funds PAST the release date from my employer! My funds are verified to be available no later than midnight on Thursdays and today is now Friday and i still do not see my deposit. I have filed a complaint with the better business bureau.

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Reason of review:
Problems with payment
Drelyn Jbn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thiefs

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deposited into new acct at radius bank..went to transfer from radius to boa to pay my property taxes all of a sudden im locked out of my acct and have called every number available which never get answered emails not answered meanwhile taxes are past due they are holding my money hostage and wont communicate...any ideas on how to get my money back and how to stop them from doing it again.....im at a loss along with my money and it seems to me more and more institutions are doing this esc. Paypal which is the worst of them all period done

View full review
Loss:
$1642
Cons:
  • Anything they stole my money
Reason of review:
they are thiefs and very unprofessional

Preferred solution: Full refund

Shawntavia Uxu
map-marker Seattle, Washington

Radius Bank Account Review

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I have been waiting over two weeks for Aspirations/Radius bank to mail out a check for my funds for account they say they're going to close. The deposit was cash and a money order yet they claim it needs to be verified.

Money orders and cash are verified deposits! At this point they're holding my money hostage while I can't pay my rent.

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Reason of review:
Problems with payment

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