Anonymous
map-marker Harvey, Louisiana

Shipping sucks and customer service not helpful and rude

I ordered a part from this company on 01/14 and as of 01/28 the parts have not shipped. Customer service is rude and not helpful.

Wanted to cancel my order. Cbrabazon with the customer service chat Told me if the tracking wasnt available by tomorrow (01/29) she was cancelling my order. I did not request that. They have been giving me the run around for a week.

Emails have been sent to shipping department 01/24 with no response and product still has not shipped. Rude, unhelpful, and bad customer service.

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User's recommendation: Do not buy from this company.

Irelynd Xhu

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Verified Reviewer
| map-marker Hillsdale, Michigan

Wrong part and no customer service

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Quirk Parts - Wrong part and no customer service
Contains 1 confidential file for company representatives

Ordered part using VIN# of car wrong part came, assured via email that this was the correct part however when I took it to the tire shop it was NOT the right part. Now they are saying I ordered the wrong part and i pay for return shipping and if THEY DEEM it to be the part they sent i will get a refund!!!

What a scam. It was a tire rim for a Lincoln

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User's recommendation: Stay clear

Resolved
Paul M Xfe

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Verified Reviewer
| map-marker Braintree Town, Massachusetts

Resolved: Poor customer service !

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Contains 1 confidential file for company representatives
Updated by user Dec 09, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 07, 2024

Order a time sensitive part. After two weeks I call the shipping company ( no tracking updates) they said the part was damaged , and that they notified Quirk Parts after a week .

No one call me , no one reordered the part , if I didnt call I still would be waiting for the part ! .

There is no phone number to call if you have a problem with the ordered. I recommend purchasing parts with a company that has better customer service !!!

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Cons:
  • No customer service phone number

Preferred solution: Apology

User's recommendation: Go else where

Dan B Mlg

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Verified Reviewer

Scammers

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Contains 1 confidential file for company representatives

Ordered a part. Paid $120.

Was sent an undersized empty box. Part was a coil spring about 8 inches in diameter and weighed about 5 pounds. The box was half that size and had a shipping weight of 12 ounces listed on the USPS label. Empty!

No packing list or receipt. Tracking shows it was delivered.

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Loss:
$120
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM THESE CLOWNS!

Anonymous
map-marker Newark, New Jersey

Never refunded returned part

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sent wrong part could not tell me how long to get correct part so when part eventually came i refused it never got refunded

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