Matthew K Oqe

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False Promises and Inflexible

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My issue with Quintrooms is that I was not refunded the full amount for a hotel stay cancellation that was out of my control. They kept $60 as an administrative fee.

I feel this is wrong for this situation and here is what happened.

A few months ago, I booked rooms for the Miami Grand Prix through the official F1 website and was directed to Quintrooms. I booked the rooms under the impression I would have access to pre-sale tickets for the event. Before the pre-sale started, I was emailed and told there were no tickets available. As you can imagine, this made the entire trip pointless.

When canceling I was told I must pay an administrative fee. However, I ask why I must pay a fee when I am not able to attend the event through no fault of my own? Especially when this was all done through the official sponsors and their partners.

Seems rather devious and makes me question the integrity of this organization, F1 and associated promoters. So far, Quintrooms has not been helpful in reclaiming a full refund.

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Preferred solution: Full refund

User's recommendation: Book directly with your hotel

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