I tried to return an order that I placed less than an hour ago and was told that the item was released.

Ordered a shredder and tried to cancel but was told that the order was released and there was nothing that could be done.

User's recommendation: Don’t order from them.

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ID
#3625519 Review #3625519 is a subjective opinion of poster.
Location
Queens, New York

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Verified Reviewer
New Reviewer

HORRENDOUS!!

Quill - HORRENDOUS!!
Quill used to be a good company. used to have great customer service. Their customer service has become non-existent. Impossible to resolve an issue with them.

User's recommendation: shop elsewhere.

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ID
#3390909 Review #3390909 is a subjective opinion of poster.
Cons
  • Lack of customer service
Preferred solution
Stop harassing and threatening me for money i don't owe!

Bill for item not wanted

No problem. Just needed to cancel an order for the quill automatic discount that was $75 this year. Done without problem I think.
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ID
#3020010 Review #3020010 is a subjective opinion of poster.
Location
Hopewell Junction, New York

Incompetent company

Another botched request to get refund owed me. I am so disgusted with ineptness there that I try to tell everyone I know now never to use this company. Youd think customer service and management would get more on the ball for as many calls and emails that weve been through. Ironically, it was company that reached out to me initially - seems like a cruel tease now for the hours Ive spent with nothing to show for it!

User's recommendation: Use another company!

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ID
#2947888 Review #2947888 is a subjective opinion of poster.
Location
Charleston, South Carolina

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Verified Reviewer
New Reviewer

Order not confirmed or delivered

Two weeks ago,on a Saturday night, I ordered another 5 pack of Paper Mate erasable ink pens,black ink. To date I have not received the order.That was the only order that night.The Mastercard used ends in 9212. Kindly let me know ASAP.
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ID
#2875874 Review #2875874 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

NOT WORTH IT ANYMORE-- HUGE PRICE INCREASES, WORSENING QUALITY.

I am on week 2 of swapping proofs with these blind *** who cannot read and that's 100 characters.

User's recommendation: GO ANYWHERE ELSE THEY WON'T FUTT-BUCK YOU.

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ID
#2849841 Review #2849841 is a subjective opinion of poster.
Pros
  • Huge selection
Cons
  • No competition
Preferred solution
Stop trying to bass-ang your clients.

Wrong debit

-------- Forwarded Message -------- Subject:Fwd: Your Credit Card Purchase Receipt From Quill.com is Attached Date:Tue, 20 Jul 2021 15:16:25 -0400 From:Giampiero To:Quill Corporation CC:Giampiero Di Persia Good afternoon , we've just received the attached invoice. We never ordered this subscription : please cancel it immediately and provide full refund. Sincerely -------- Forwarded Message -------- Subject:Your Credit Card Purchase Receipt From Quill.com is Attached Date:Tue, 20 Jul 2021 11:14:04 -0400 From:Quill Corporation To:gdp@***.com Mamma De Leone Bakery, Attached is your credit card purchase receipt from Quill.com. Account Number : 908****NUMBERPO NUMBERAMOUNT1811****di persiagiampi$119.99
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ID
#2706756 Review #2706756 is a subjective opinion of poster.
Location
Miami Beach, Florida
New Reviewer

Smashed crushed boxes!!!

I ordered Clorox wipes -- they leaked all over the cardboard box. I ordered zip-loc sandwich bags -- crushed and open on all sides. I ordered Twinings English Breakfast tea pods -- the box is crushed. I ordered Cheez-it pouches for my grandkids back to school -- that box too is CRUSHED -- WHY?

User's recommendation: Up to now I have heartily recommended Quill for our church supplies and for personal use -- WOW not anymore!!! I am saddened and extremely disappointed.

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ID
#2159145 Review #2159145 is a subjective opinion of poster.
Location
Federal Way, Washington
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: Quill - Visa Checkout worst service ever!!!

Tried to use Visa Checkout to save $20 on Quill order........problem right from start when entering information....entered and it would ask again for same info. Then when I tried to use after finally getting a confirmation that it went through....stated missing info and to sign back in and correct but would not let me sign back in...stating password incorrect...reset. Tried to call customer service.....phone number on Quill wrong and rep could not help what so ever. Tried to find online but you had to sign in and it would not work??? Then account lock for trying to reset over and over. Sent email to customer service and got generic response. Took full day to get response of which they stated my email did not match what was on account so they could not help me. DO NOT USE......NOT WORTH HASSLE.!!!!
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Resolved
ID
#957349 Review #957349 is a subjective opinion of poster.
Product
Quill Account
Reason of review
Poor customer service

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