India G Iem

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Verified Reviewer
| map-marker Ashburn, Virginia

Order Never Delivered

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We placed a order on 9/13/2022 and it is saying delivered. However, we do not have the order. Can you please re-send the order? Invoice#: 2770**** Order #: 16408**** Account Number: 949****
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Anonymous
map-marker Queens, New York

I tried to return an order that I placed less than an hour ago and was told that the item was released.

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Ordered a shredder and tried to cancel but was told that the order was released and there was nothing that could be done.
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User's recommendation: Don’t order from them.

Joseph L Gwm

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Verified Buyer
|

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Verified Reviewer

HORRENDOUS!!

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Quill - HORRENDOUS!!
Quill used to be a good company. used to have great customer service. Their customer service has become non-existent. Impossible to resolve an issue with them.
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Cons:
  • Lack of customer service

Preferred solution: Stop harassing and threatening me for money i don't owe!

User's recommendation: shop elsewhere

Anonymous
map-marker Hopewell Junction, New York

Bill for item not wanted

No problem. Just needed to cancel an order for the quill automatic discount that was $75 this year. Done without problem I think.
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Anonymous
map-marker Charleston, South Carolina

Incompetent company

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Another botched request to get refund owed me. I am so disgusted with ineptness there that I try to tell everyone I know now never to use this company. Youd think customer service and management would get more on the ball for as many calls and emails that weve been through. Ironically, it was company that reached out to me initially - seems like a cruel tease now for the hours Ive spent with nothing to show for it!
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User's recommendation: Use another company!

Ana S Ntc

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Verified Reviewer

Order not confirmed or delivered

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Two weeks ago,on a Saturday night, I ordered another 5 pack of Paper Mate erasable ink pens,black ink. To date I have not received the order.That was the only order that night.The Mastercard used ends in 9212. Kindly let me know ASAP.
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Preferred solution: Let the company propose a solution

Screw Y Tdt

NOT WORTH IT ANYMORE-- HUGE PRICE INCREASES, WORSENING QUALITY.

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I am on week 2 of swapping proofs with these blind *** who cannot read and that's 100 characters.
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Pros:
  • Huge selection
Cons:
  • No competition

Preferred solution: Stop trying to bass-ang your clients.

User's recommendation: GO ANYWHERE ELSE THEY WON'T FUTT-BUCK YOU.

Anonymous
map-marker Miami Beach, Florida

Wrong debit

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-------- Forwarded Message -------- Subject:Fwd: Your Credit Card Purchase Receipt From Quill.com is Attached Date:Tue, 20 Jul 2021 15:16:25 -0400 From:Giampiero To:Quill Corporation CC:Giampiero Di Persia Good afternoon , we've just received the attached invoice. We never ordered this subscription : please cancel it immediately and provide full refund. Sincerely -------- Forwarded Message -------- Subject:Your Credit Card Purchase Receipt From Quill.com is Attached Date:Tue, 20 Jul 2021 11:14:04 -0400 From:Quill Corporation To:gdp@***.com Mamma De Leone Bakery, Attached is your credit card purchase receipt from Quill.com. Account Number : 908****NUMBERPO NUMBERAMOUNT1811****di persiagiampi$119.99
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Carol K Cwn
map-marker Federal Way, Washington

Smashed crushed boxes!!!

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I ordered Clorox wipes -- they leaked all over the cardboard box. I ordered zip-loc sandwich bags -- crushed and open on all sides. I ordered Twinings English Breakfast tea pods -- the box is crushed. I ordered Cheez-it pouches for my grandkids back to school -- that box too is CRUSHED -- WHY?
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Preferred solution: Deliver product or service ordered

User's recommendation: Up to now I have heartily recommended Quill for our church supplies and for personal use -- WOW not anymore!!! I am saddened and extremely disappointed.

Resolved
Dalicia Kde

Resolved: Quill - Visa Checkout worst service ever!!!

Tried to use Visa Checkout to save $20 on Quill order........problem right from start when entering information....entered and it would ask again for same info. Then when I tried to use after finally getting a confirmation that it went through....stated missing info and to sign back in and correct but would not let me sign back in...stating password incorrect...reset. Tried to call customer service.....phone number on Quill wrong and rep could not help what so ever. Tried to find online but you had to sign in and it would not work??? Then account lock for trying to reset over and over. Sent email to customer service and got generic response. Took full day to get response of which they stated my email did not match what was on account so they could not help me. DO NOT USE......NOT WORTH HASSLE.!!!!
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Reason of review:
Poor customer service

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