Quigley Eye Specialists Reviews
Quigley Eye Specialists Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quigley Eye Specialists has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; see Quigley Eye Specialists reviews noting safety and billing concerns.
Positive Feedback
No positive feedback appears in the recent reviews; reviewers raise concerns rather than praising care or service.
Negative Feedback / Risk Areas
- Reports of patient safety issues and staff alleged dishonesty; Quigley Eye Specialists customer complaints focus on integrity and communication failures.
- Rude, unprofessional interactions with staff and offshore call center communication problems that affect urgent clinical messages.
- Unexpected extra charges and unclear billing practices raised by multiple reviewers.
Key Takeaways for Future Customers
- Verify all fees in advance and ask about billing and refund policies before treatment.
- Confirm how urgent clinical communication is handled and assess customer service responsiveness.
- Consider alternatives if patient safety and clear communication are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quigley Eye Specialists has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; see Quigley Eye Specialists reviews noting safety and billing concerns.
Positive Feedback
No positive feedback appears in the recent reviews; reviewers raise concerns rather than praising care or service.
Negative Feedback / Risk Areas
- Reports of patient safety issues and staff alleged dishonesty; Quigley Eye Specialists customer complaints focus on integrity and communication failures.
- Rude, unprofessional interactions with staff and offshore call center communication problems that affect urgent clinical messages.
- Unexpected extra charges and unclear billing practices raised by multiple reviewers.
Key Takeaways for Future Customers
- Verify all fees in advance and ask about billing and refund policies before treatment.
- Confirm how urgent clinical communication is handled and assess customer service responsiveness.
- Consider alternatives if patient safety and clear communication are priorities.
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Verified Reviewer
Patient Safety Concerns
- - Quigley's staff allegedly lie to patients.
- - The offshore call center hinders urgent clinical communication, raising safety concerns.
They're scammers. Nothing will help.
They are NOT to be trusted. Integrity is a patient safety issue. Lynn is extremely rude, unprofessional and accusatory to patients. Diane lies.
Michelle lies and will not address the statements she and staff make which are not accurate. The call center is one of those "offshore" call centers which makes urgent communication about clinical needs IMPOSSIBLE! They don't speak English and they get communication wrong.
That is a safety issue. Terrible practice who obviously do not care about patients.Quite concerning about patient safety!
- Poor communication
- Patient safety concerns
- Unprofessionalism
Preferred solution: them to practice with industry standards for patient safety
User's recommendation: Find a practice that values patient safety.
Extra Charges
- - I was billed $50 for a charge I was not told about.
- - The office said they did not inform me about charges not covered by my insurance.
I was billed for something I was not told at all would be billed of $50.00
When I called their office after receiving the bill, the women stated they did not have inform you of any charges not covered by your insurance.
Preferred solution: Full refund
User's recommendation: Beware of Quiggley Eye Care poor billing practices
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