Charles G Pti

Poor customer support; overcharged; charged before shipping; shipping delay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I foolishly ordered the QuietOn product, based on what I read on their website. Although the website stated they process orders within 1-3 business days, five business days later, I received a reply saying they 'aim to ship soon.' I was charged for the item the moment I completed the transaction, but this shouldn't happen until the product ships. I was also overcharged in GBP, whereas the website clearly offers the product for less in USD. Even if the product is good (which I may never know), the experience as a customer has been a disaster.
View full review
Loss:
$28

Preferred solution: Deliver product or service ordered

User's recommendation: AVOID THIS COMPANY

Anonymous
map-marker Sacramento, California

Unable to contact customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No one is returning my email for a FED EX return label. I have emailed 4x since last week. I was informed I have only 14 days to return following my request to return the product yet they have not responded to my request for a FED EX return label
View full review

User's recommendation: Do not buy from this company because they have poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article