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1.7 Based on 183 reviews
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    • Being lied to 12
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I found customer services poor. They ask for 3 times more info than a bank. Company is contolling and should have goverment oversight. Run the other way and stay local. A big hassle.

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lies and very rude.....I am the one who takes care of everything because my husband is at work but I can not cancel our acct he has too...That is bull...My husband wanted me to do it but now after a hard days work he has to take time out to call (if he can) when I should of been able to in the first place...We should of walked away when that one left a rude message on my husband' s work phone when she was told he had meetings all day....then I... Read more

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Do not use these people!!!! They lie and ruin you credit score. They put hard hits on your credit score and dont even tell you. I do not recommend them to anyone. Please go to someone with better costumer service!!!! They suck!!!!!!! And they all stick together and tell you your in the wrong. Read more

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I applied for a loan with quicken loans. They told me my specialists team in Detroit would handle everything. They requested different information and forms. I would mail everything to them, they would mail them back in a couple of days. Then a day or two later they would call and request the same forms over again. I would tell them that I had just mailed them those forms . They would argue that those were not the forms I sent. I said, I'll... Read more

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I contacted Quicken Loans because I wanted to be pre approved before house hunting. You would think that would be the smart thing to do. I was put in contact with a mortgage banker. He was really nice at first. He helped me through the process quickly and got my pre approval set up. One month later, I found the house I wanted. All discussions with this mortgage banker included a conversation about my closing costs. I was concerned about how much... Read more

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I just wanted to put in a good review to balance out all the bad ones. While it is possible that they're closing costs were a bit High, I didn't do any comparisons for this refinance since I just needed to refinance with a cash-out option very quickly. Despite the fact that this was done in December with numerous holiday weekends, we managed to get the house appraised and the loan close in 3 weeks. The appraiser even came in $20,000 more than... Read more

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I have tried using them twice. The appraisal was ridiculously low, so I provided them with comparables. This is what I do for a living. They would not change the appraised value even though I provided them with an appraisal that was 20% higher 3 years ago before I did improvements. I had to get "proof from the IRS" that I did not owe them any money for 2 years. Wouldn't that be on my credit report? They repeatedly asked for the same documents.... Read more

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I get hard pulls on my credit report every 3 months or so by "Em/Quicken". I had another by "Credco/Quicken" recently, but that was for a legitimate refi loan from Quicken Loans. I have had nothing but good experiences with them except for the unauthorized and unnecessary credit checks. My credit rating on Equifax has fallen from over 800 to 797 because of that check. When we were doing the refi I asked Quicken why they did this, and they said... Read more

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They are nothing but a nightmare. We filled out a questionnaire with Lending Tree and Quicken responded. I was presented a loan payment quote and assured there was absolutely no out of pocket expense multiplied times while we were talking. It looked impressive so I said let's start the procedure. Next I know I'm asked for a 400.00 good faith payment that will be subtracted from the loan cost because they want to make sure I'm going to go through... Read more

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AVOID QUICKEN LOAN. Working with Quicken on a VA refinance loan was a terrible experience for me. I initially contacted them on or about Aug 1. On 26 Aug I sent them a letter, at their request, explaining my intentions. Based on the letter and my proof of service, they informed me that I was eligible. I proceeded, at their direction, with the actions required by the VA -appraisal, the pest inspection, well water test & treatment. All together... Read more

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