Joe Dumouchelle
map-marker Ottawa, Ontario

Paint washing off of replacement pillows.

Updated by user Jan 27, 2014

They have since reviewed my photos and replaced all of the pillows free of charge.

Original review Dec 28, 2013
I purchased 6 replacement pillows from quick spa parts for my cal spa in Oct 2013. By Christmas 2013 the paint had washed off of the pillows below and above the waterline. It left a *** in the water that got all over you when you got in. I sent emails and pictures to them as per their instructions and have not heard anything back. I spent $320 on pillows and now they tell me they offer no warranty. i'm likely to never deal with Cal Spa again. This is customer service at it's worst. They had no problem taking my money but service after the sale is just not happening.
View full review
Loss:
$320

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