filters
state:
Show
city:
Show
category:
Show
product:
Show
Horrible service when you call to make an appointment you best be at home or at your desk; because if you do not remember your confirmation number you are screwed in deep dung. They don't answer the phone and the receptionist with the "Nurse" are in the back...
Read more
Anonymous
Smitty

I too use Quest occasionally since it's attached to my endocrinologist's office.Usually some dawdling and not the friendliest group in town. One of them left me pretty black a...

I went to a location in Plano Texas 3800 W.15 st. #100 . They have the rudest employees I have ever met an elderly man was called and he said you came through the wrong door. Under her breath she said *** your wrong and then she got mad cause she had to say his name...
Read more
Anonymous
Anonymous

If you are going to Quest Diagnostic, I wish you Good Luck!! The level of disinterest coupled with incompetence is staggering. Why does anyone, or organization, use them? Wro...

Twice i have had my blood drawn in Alachua, FL through quest lab for processing and each time the requested test has come back as test not performed specimen received unfrozen. Regardless of what psc (patient service center) for Quest you visit your specimens are sent...
Read more
1.3
I didn't like
  • Failure to fix the problem
#1002137
Reply to reviews

Quest Diagnostics Blood Test Procedure Review

#1038270
4.7
Woodburn Rd location in Annandale was great! My daughter is difficult to get blood from. The women (3 had to attempt-normal for us), were professional, had good technique and were pleasant! Thanks.
Comment Be first to start a discussion
Show

Quest Diagnostics Blood Test Procedure Review

#1027963
2.8
Need blood work done every two weeks. I get work done on time and my results never get sent to my doctor. I have to call and complain to get results.
Comment Be first to start a discussion
Show

Quest Diagnostics Nurse Review

#1007746
A nurse Shaheedah Waheed Albany came to my residence to take my specimen (blood and Urine) she smelled like Marijuana And eyes were red very unprofessional and doesnt fit the face of your company She needs to be tested and if found positive fired ...
Comment Be first to start a discussion
Show

Quest Diagnostics Customer Care Review

#998853
1.0
Clerk saying waiting is 1hr and 45min, ai think is more. Two employee only they are all stress. It's a Saturday morning place is packed more than is supposed to be, some people are sitting on the floor.
Comment Be first to start a discussion
Show
I have been waiting for over an hour and half. The woman working here said we need to bare with her as she has a new girl working with her. I'm all about compassion but this is unacceptable time frame. Then to over hear her deliberately saying well ppl have appts. This...
Read more
Anonymous
Short staff

They short staff, fire left and right, then then the consumer has to eat it. They use dirty tricks to run other labs out of town so we are stuck with them. Shop around for a...

I just had to pick up a kit for a test. There was only one staff in the office at the front desk. She was taking care of a lady, the only customer there. She had me signed in (that's all she spoke to me) and then proceeded with the lady's paperwork, Then she went in...
Read more
Fasting elder brother sick had appointment but waited over an hour with entire room changed over almost three times but Cassandra kept telling us to sit and wait. 3355 Burns Road Palm Beach Gardens, Fl has horrible customer service. She could have said I'm sorry I...
Read more
After paying what I was told brought me balance to zero, my insurance revoked their payment to QD.Instead of sending me and invoice or calling me, they sent me directly to collections. After paying what was told would bring our balance to zero when our insurance...
Read more
Anonymous
Anonymous

I am having the same issue. According to insurance I owe nothing yet Quest keeps sending a bill. They say they never received paper work from insurance and never received my...

1.0
I didn't like
  • Billing process
  • Sent to collections without knowledge of a balance
  • Lied to
#986556
Reply to reviews
This comment is in regard to an experience I had at the Oak Lawn, IL Quest on Thursday 12/15 around 3:45. I was sent here by my doctor to pick up a kit for a stool culture, which was to be returned the following day once I followed their verbal instructions. The main...
Read more
2.6
I liked
  • Hours
I didn't like
  • Disrespected by employee
  • Poor patient care
  • Service
#974526
Reply to reviews
I understand there are reasons for making an appt, but when the lab tech talks and talks and talks so long to a patient that a whole hour goes by and then will take the pt with an appt before those of us who have been sitting in the waiting room. Mind you the pt she...
Read more
You all don't want to do your job. I signed a privacy act so you all can get my insurance info WHY DO I HAVE TO TAKE TIME OUT OF MY LIFE TO GIVE IT TO YOU! I call to straighten up a bill at least 15 TIMES IN 2 YEARS and they keep sending the wrong info to my...
Read more
Anonymous
Anonymous

Good experience with JoAnn. She was very gentle with my daughter while collecting her blood. Quest needs more employees like her

Anonymous
Anonymous

I had a wonderful experience at the quest on 15th street by the lady who drew my blood. JoAnn was professional, knowledable and did not cause me any discomfort. She was and is...