Robert N Rex

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Verified Reviewer

Confirm an appt

This company sucks you can't talk to s live person and when you try they give you the wrong number worst customer service I've ever had
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Cons:
  • Everything else

Preferred solution: Nothing

User's recommendation: None I wouldn't

Susanne H Rwt

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Verified Reviewer
| map-marker Los Angeles, California

Went to my appointment this am location closed got no notice

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Re appointment at Wuest location that closed I never got any notice how do I get another appointment right away at another lication
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Anonymous
map-marker Norwalk, Connecticut

A disease incubator

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I wonder how many patients this health provider has killed. Extremely crowded closed waiting room with no circulation. The brusque staff couldnt be bothered to mask, nor, heaven forbid, ask it of their patients. I lost a friend to Covid yesterday. Its still out there. Theyre a multi-billion $ company, and they cant put a little of this into a larger waiting room to protect their patients. Profits over patients. Terrible.
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User's recommendation: Mask up if you’re vulnerable.

Jennafer Bat

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Verified Reviewer
| map-marker Houston, Texas

Need local office phone number

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It is impossible to speak to a real person. It is impossible to get local phone number for local office. I tried every customer service number listed online.
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Preferred solution: Local office phone number.

Anonymous
map-marker Oneonta, New York

Can't talk to a person - automated service useless and frustrating

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Their website did not have my insurance as an option but did have BCBS just not the type that I have. Their customer service website did have Anthem BCBS but was showing CA only but I live in NY. I tried for a half hour and 2 different numbers to call them and I could not get to an option to check that they accept my insurance. I then also tried to find a way to email them, not possible. I tried to put in my order codes to find out what I might pay out of pocket as my doctor recommended and they won't accept letters which all my order codes contain. hoping for the best they take my insurance
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User's recommendation: no idea, good luck

Douglas F Ioq
map-marker Miami, Florida

Test results

A1c test done Tuesday I still don't have results I need them, have surgery until I get this A1c test please it's been like four days , it takes like a day normally please have someone call me at 239-633-**** or send me an email I am waiting on this A1c to schedule surgery so it's very important
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User's recommendation: Not very good

Anonymous
map-marker New Orleans, Louisiana

Customer Service Britney was very good representative for Quest Diagnostic. Is my appointment 1/4/2024@***0:10am.

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See if Dr Lowen from Daughter of Charity sent in my information to get Blood Work done there, Venessa Galle
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Joseph R Nyb

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Verified Reviewer

Dissatisfied

I went to Quest because I have neuropathy, I still have neuropathy and do not know anymore than I did before I talked to the doctor. After some tests I still have no idea what the prognosis is. The only thing they were clear about was the bill. Payed a lot of money for absolutely nothing.
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Cons:
  • Rushed and poor communication

Preferred solution: Just wanted to give my opinion

User's recommendation: Go to a different clinic

Resolved
Marsha L Icm
map-marker Buffalo, New York

Resolved: Unable to make an appointment

My daughter is scheduled to undergo open heart surgery next week. Her doctor has ordered lab work every other day until the operation.

We checked at least 10 sites in a radius to our home, and no appointments were available for at least 2 weeks. Today, she presented to a site, as a walk in, and waited 3 hours and was berated for being dehydrated and requiring 2 venipuncture.

The second customer service representative very kindly helped me locate open appointments for her serial testing in the next week. The first simply said there was nothing she could do.

This is unethical care. Some mechanism to assist patients with urgent needs should be available.

Speaking with a staff member was impossible. Your business practice is shameful.

I am a health care provider and will not be recommending your services to my patients going forward.

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Raliegh Zuu
map-marker Doylestown, Pennsylvania

I can not access my account because of name update

My current name is: Georgiana J Jaycox-Soper NOT Georgiana J Jaycox-Killoran Please update /- Please advise once you have updated my name
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Linda C Rqq
map-marker New Port Richey, Florida

Question about labs and can't chat or talk with anyone to get halp

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Tried to reach someone to see if I can freeze my specimen as to had to cancel my appointment today as no way too get there and couldn't contact no one !! Your company is the worse company to reach!!! You get a failing grade!!!
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Cons:
  • Can not speak to a real person

Preferred solution: Easier way to speak with someone at work stations about testing questions !

User's recommendation: Make it easier to speak to a real person for elderly that isn't computer illiterate!

Zaila Qai
map-marker Spring Valley, New York

Very unfriendly staff at Quest Diagnostic at Nanuet, NY. Do not go there..

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I was today at Nanuet ,NY location trying to drop off urine collection can. Nobody available to help because you cannot reach live staff, have to make self-check in computer, and should stay in walk-in line.

Finally, after staying long line, I was invited in. The person was very rude and very unprofessional, saying that I am not in system {even I am there and have account and file), and that I did not understand instruction how to drop off, and refused to take collection can without prescription. It was first time so bad treatment in medical facility for me. Then I drove to Montvale, NJ and spent literally 1 minute to drop off the collection can.

The very friendly person told me that I am in the system and do not need any prescription because all info already there, plus info also on the can's label . I am glad that finally I could make it and have contact with highly professional personal in Quest.

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User's recommendation: Do not go to Nanuet, NY Quest Diagnostic.

1 comment
Guest

Just contact corporate and advise of the inept employee. Not much else you can do.

Yazid Yme

Took 2 reasonably intelligent people 2 hours to register on Quests app. The most complicated dysfunctional technology u can find anywhere

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Cannot talk to a human being under any circumstances. Garbage company, garbage technology, and horrible ratings. Nice to see so many people who agree. Doesnt matter to Quest
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Loss:
$1
Pros:
  • No pros
Cons:
  • Could care less about their awful ratings

Preferred solution: A live person

User's recommendation: Go elsewhere

Rupali A Rww

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Verified Reviewer

Unreliable, slowest and embarrassing service by Quest

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totally disappointing experience dealing with quest.

Went to quest patient center with order from my doctor. The order has 10-15 different tests and some of them were time sensitive like CBC, CMP etc and really quick to analyze and report.

However, it has been 3-4 days and still shows pending results. I understand it can take few days - weeks to complete all the tests on the order.

I was told results would be available as soon as it is getting completed. So, i would expect time sensitive ones like CBC, CMP would be start showing up.

Total disgrace and utterly irresponsible service by quest

Patient Name: Rupali Agarwal

Appt date: 10/20/2023

Location: 310 N Hammes Ave

Ste 102, Joilet IL 60435

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Loss:
$1000

Preferred solution: Deliver product or service ordered

User's recommendation: stay away

Fredia Ehs
map-marker Sarasota, Florida

Billing problems, errors on testing

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I have to have labwork done regularly...about half the time Quest gets the billing wrong. Then while I am trying to resolve it, they send the bill to collections.

Twice I've had a major fit, provided copious records from my insurance company showing I should have $0.00 patient responsibility...after which Quest begrudgingly corrected their records and supposedly withdrew my account from collections. (still have to confirm that no negative impact has occured). In addition to billing errors, they have failed to run the complete list of tests my doctor ordered, necessitating another visit to the lab. The folks in my local Quest lab are generally sour and unpleasant.

I'm sure they catch a lot of heat from unhappy customers. I wish my employer would contract with a different lab...because Quest is THE WORST!!!

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Loss:
$100
Cons:
  • Tests ordered not performed
  • Billing issues
  • Difficult to get appointments

Preferred solution: improved service!!!!!

User's recommendation: Try to avoid this lab!