
Unclaimed
Queen Bees Oil
370
CLAIMED LOSSES
8
TOTAL REVIEWS
4.3K
PAGE VIEWS
Queen Bees Oil Reviews
New Reviewer
Highly recommended
Exceptional customer service! The staff go over and beyond there duty as an oil company to help the customer! The lady was so helpful and guided us in the right direction to help with replacement of an oil tank! I have been a loyal customer for a better part of 10 years, and this company is aces! The quality of customer service and product has always been above standard!
ID
Pros
- Customer service
Reason of review
Good customer service
Queen Bees Oil Customer Care Review
They left me in the cold and it's 20 degrees outside gave me a runaround saying oh I need further authorization
ID
Reason of review
Poor customer service
Extremely Rude Customer Service
The woman who answers the phone is extremely rude and acts as if she is doing you a favor. I ran out of oil and was told they were too busy helping people who had prepared ahead. Things happen in people's lives which can cause them to overlook the more mundane of life's details and her comment was completely unnecessary, insensitive and condescending. It was not the first time of having this woman be rude to me, but it is the last. I will take my money elsewhere and never use Queen Bee Oil again. To management - you might want to invest in some training for the staff who answer the phone. There are ways to say things to people that don't involve a superiority complex.
4 comments
ID
Location
Waterford, Connecticut
Reason of review
Poor customer service
Needs to get their act together!!
I have been a long time customer of Queen Bees Oil,One of their first, Having served on the same town committee with the owner,and even run for office during the same municipal election. I like to support local businesses..Especially Ones that look out for the little guy. I ran out of Oil,and called for delivery. I was told that they could deliver that day,but that they would not take my check. ???? They have always taken checks in the past..The woman answering the phone continued on to give me a long story about how the owner was sitting on a bunch of bad checks and was even burned by his very close friend,so now he will no longer accept personal checks. Now first of all Queen Bee...I am sitting in front of a space heater with a four year old child,Freezing. I really don't need to hear your story about how poorly run your business is,or about the owners personal drama.Second of all,As a customer who has never cheated you..nor have I ever written a bad check in my life,I find it grossly unfair that I am being punished for someone elses mistake. Lastly, We live in a technological age..Ever heard of check systems? E check ? It's just bad business to arbitrarily change your policies regarding method of payment without notifying your customers. That being said, you are not the only game in town.My money is green everywhere,and my business is being taken elsewhere.Seeing all the negative reviews on the internet..I'm apparently not the only one. By the way,your girls answering the phone are rude..and they talk too much.
2 comments
ID
Location
Wallingford, Connecticut
New Reviewer
Queen Bees Oil Inc., Norwich, CT.
Sharon Eisenberger PLEASE HELP CHANNEL 3 "ON YOUR SIDE", PLEASE HELP US! Channel 3 is "On Your Side", I called YOUR STATION yesterday AND left a message via website and no one returned my call... My fiance bought oil @ QUEEN BEES OIL INC., "Where our buzz won't sting your wallet"...of Norwich ...B.S. they put even a bigger sting in our wallet because we have a bigger light bill from running our stove for heat 24/3 so far. Our family is starting to get sick now because of no heat, drafty windows and cold temps at night! On Tuesday or Wednesday they were supposed to be delivering Oil on Friday, Nov. 23, 2012...No one showed up or called to this day and time. We left numerous messages still no call back to explain. I have a 3 yr. old and a 15 yr. old sons with us, no oil, living on a one person income so funds are very limited and we spent our last of it to have an oil delivery that never was delivered! This is NOT the first time it happened, thought I would give them another chance...shame on me PLEASE, PLEASE CAN YOU HELP US?????
ID
Location
Norwich, Connecticut
Loss
$370
New Reviewer
Queen Bee's Oil - Unparalleled Excellent Service
My experience with Queen Bee's has been exceptional! The office people are courteous and helpful. The owner's are compassionate and service oriented. The driver's go above and beyond the call of duty to insure good service. Their prices can't be beat. With a nightmarish driveway to clear, and all of the snowstorms we have had, Queen Bee's Oil has made sure we received our deliveries. One time, they came at 10:30 in the evening, running behind because of the storm. They couldn't get the truck close enough, so the owners sent a pick up with four wheel drive and a plow to deliver 100 gallons of fuel the next day at 8:00 at night. Even that hose didn't reach, so the drivers carried it to my tank in 5 gallon containers! No one else would have gone to such lengths to make sure we were not left in the cold. Queen Bee's have my loyalty and I will never stop singing their praises! Thank you to Anthony, Cheryl and the whole hive at Queen Bee's Oil!
1 comment
ID
Location
Mount Laurel, New Jersey
New Reviewer
Queen Bee Oil Charged me for oil that was never delivered.
Queen Bee Oil, Inc. Delivered oil to the wrong fill tank on November 15, 2010. I ran out of oil 5 days later. They tried to accuse my neighbor of stealing oil. I paid for more oil and asked them not to cash check until the 23rd. They cashed the check the next day. My partner had a stroke and they didn't care. They won't repay me for the oil or the overdraft fee. Will never use this company again. I suggest to anyone who reads this not to use them. They are taking your mony and not giving the oil. Queen Bee Oil, Inc. Phone number:860-889-****
1 comment
ID
Location
Trumbull, Connecticut
New Reviewer
Queen Bee's Oil Will Sting You Watch Out!
Watch your wallet with the bait and switch tactics of the Queen Bee's Oil Company of Norwich. The Bee's Owner is a former employee of another Rip Off local oil company which will leave you with bunk low grade oil which will clog your furnace and make Queen Bee more honey for her hive with every gallon sold. Queen Bee's unethical experience in the deceptive pricing of raising the price per gallon after hours to hide her service charges ranks the Bee next to the Bernie's Fuel Oil in the next big oil rip off newspaper headline. If you want the lowest price and the best oil from Hess then ask as I do everytime I call around. I found that only Anytime Fuel Oil, they wrote the book on discount oil pricing was the only company that gives you the whole truth, no teaser specials or gimmicks. Anytime Fuel Oil will delivery as low as 25 gallons with no hidden charges and you'll never get stung as you are with Queen Bee's Oil.
13 comments
ID
Location
Reston, Virginia
Heating your home in February is a "mundane" detail of life, for you?
I see...
If you were one of those people who ordered before they ran out and somebody called in and tried to get special treatment because they ran out of oil, you might feel differently.
The whole point was there was no reason to be rude. A simple, "I'm sorry, we can not get to you today" would have been fine.
You really think the OP was not rude herself. She is not going to admit her own rudeness.