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I purchased the Collab with Desi On the low.. I took very well of my shades with in a month they snapped on the frames. I was sent another pair, never used or opened same thing. they don't have them anymore so i had to pick another style not happy about that. Over all not happy with the product and price. Hoping these frames don't snap on me. If they do I would want a full refund and will never purchase Quay again. Not a happy customer. Styles...
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Anonymous

Alex15 Same thing happened to me except I never heard back from Quay after I emailed them. Poor costumer service and overpriced poor quality glasses. It was my favorite style from th...

Anonymous

Anonymous I had this exact same problem with both pairs of mine and they are denying that it's a manufacturing flaw!

2.4
#1001771
Purchased their "La Playa" sunglasses. Look amazing, however the material is cheap and plastic like. And for as flimsy as they are, they only provide a soft lens case with them (offers no protection for storing them in your purse or w/e). And lastly, I think if they are branding themselves as "Quay Australia," then they should be made in Australia...not China. Maybe all that wouldn't matter if they were $20-40 but for $60 I would expect a little...
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I am dealing with the horrible customer service myself . I placed an order for a hi demand pair of glasses . After I get my notification I notice it was for 2 pair of the same glasses . Something must have happen since a lot of people were on the site . I immediately emailed . Snapped . Direct message them to fix my order before it was shipped . They don't have a number to contact them . Finally I get a response saying they cant refund me for...
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Anonymous

Tbad What is the bbb number? I am having similar problems

Anonymous

steph wish I would have read reviews before ordering, received my two pairs of sunglasses that are so big and they are flat they stick out on the sides. emailed for return, I should...

Short Review for January 23, 2017, pc_bad_quality

#996053
1.2
Order arrived in 2 weeks. Quality is very flimsy and cheap. Company website does not offer refunds.
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Quay Vesper Support Glasses Review

#965454
Wore my new glasses once and cracked right down the bloody middle. Crappie quality
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Short Review for October 25, 2016, pc_bad_quality

#943114
1.0
I bought at least 10 pairs and all of them broke right away except two.
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Muse Review

#879223
1.3
Product came faulty. Contacted quay for exchange right away since quay has a 2 day exchange window. Emailed as instructed, no response !! Nothing. Questioning the integrity of this company.
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The first pair I bought was My Girl from Urban Outfitters. After a month of having them, I accidentally scratched the lenses beyond repair. I emailed Quay, and their response was essentially that since it was my fault, it's not their problem. I emailed UO instead, and UO allowed me to exchange them for a brand new pair!! My next purchase I bought Highly Strung and Jet Lag. When I received Highly Strung, part of the paint on the logo had chipped...
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Anonymous

Anonymous Your blocked because those rip off companies want positive reviews. U should still file complaints and appropriate action. If u must purchase from these places use a credit ca...

1.8
I liked
  • Designs
I didn't like
  • Customer service
  • Quality
#890335
I was introduced to Quay Australia Sunglasses last year and absolutely loved the sunglasses I was gifted and after two weeks they broke. The hinge broke on the side and was a complete loss because there was no way to repair them with my abilities. So recently I decided to splurge and buy myself another pair. I've had them again about two weeks and my latest pair broke off in the exact same way. After reading their refund policy "9. All risk of...
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Featured

I recently bought a pair of sunglasses and the side part of the sunglasses broke. I know that its a pair of affordable sunglasses. But wearing it once and the side hinge broke in half. Because it was my favorite pair I wanted to get it fixed or replaced since its from their company. So I emailed the company asking if I could get it fixed or replaced and they claim that its not their fault. I was willing to pay for the expenses of it getting...
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