Quay Eyeware Complaints and Reviews
I purchased the Collab with Desi On the low.. I took very well of my shades with in a month they snapped on the frames. I was sent another pair, never used or opened same thing. they don't have them anymore so i had to pick another style not happy about that. Over all not happy with the product and price. Hoping these frames don't snap on me. If they do I would want a full refund and will never purchase Quay again. Not a happy customer. Styles...Read more
Purchased their "La Playa" sunglasses. Look amazing, however the material is cheap and plastic like. And for as flimsy as they are, they only provide a soft lens case with them (offers no protection for storing them in your purse or w/e). And lastly, I think if they are branding themselves as "Quay Australia," then they should be made in Australia...not China. Maybe all that wouldn't matter if they were $20-40 but for $60 I would expect a little...Read more
I am dealing with the horrible customer service myself . I placed an order for a hi demand pair of glasses . After I get my notification I notice it was for 2 pair of the same glasses . Something must have happen since a lot of people were on the site . I immediately emailed . Snapped . Direct message them to fix my order before it was shipped . They don't have a number to contact them . Finally I get a response saying they cant refund me for...Read more
Short Review for January 23, 2017, pc_bad_quality
by S2015 #996053
Order arrived in 2 weeks. Quality is very flimsy and cheap. Company website does not offer refunds.
Quay Vesper Support Glasses Review
by anonymous #965454
Wore my new glasses once and cracked right down the bloody middle. Crappie quality
Short Review for October 25, 2016, pc_bad_quality
by Sallycali #943114
I bought at least 10 pairs and all of them broke right away except two.
by anonymous #879223
Product came faulty. Contacted quay for exchange right away since quay has a 2 day exchange window. Emailed as instructed, no response !! Nothing. Questioning the integrity of this company.
The first pair I bought was My Girl from Urban Outfitters. After a month of having them, I accidentally scratched the lenses beyond repair. I emailed Quay, and their response was essentially that since it was my fault, it's not their problem. I emailed UO instead, and UO allowed me to exchange them for a brand new pair!! My next purchase I bought Highly Strung and Jet Lag. When I received Highly Strung, part of the paint on the logo had chipped...Read more
I was introduced to Quay Australia Sunglasses last year and absolutely loved the sunglasses I was gifted and after two weeks they broke. The hinge broke on the side and was a complete loss because there was no way to repair them with my abilities. So recently I decided to splurge and buy myself another pair. I've had them again about two weeks and my latest pair broke off in the exact same way. After reading their refund policy "9. All risk of...Read more
Quay Eyeware - Quay eye ware
I recently bought a pair of sunglasses and the side part of the sunglasses broke. I know that its a pair of affordable sunglasses. But wearing it once and the side hinge broke in half. Because it was my favorite pair I wanted to get it fixed or replaced since its from their company. So I emailed the company asking if I could get it fixed or replaced and they claim that its not their fault. I was willing to pay for the expenses of it getting...Read more