Quantum Fiber
Quantum Fiber Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quantum Fiber has 1.7 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When working working well.
Cons: Accent - hard to understand.Recent recommendations regarding this business are as follows: "STAY AWAY!", "DO NOT SIGN UP".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quantum Fiber has 1.7 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When working working well.
Cons: Accent - hard to understand.Recent recommendations regarding this business are as follows: "STAY AWAY!", "DO NOT SIGN UP".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Orlando, Florida
Product reliability and Customer Service.
Modem, pods, and router keep failing approx once a month. I have to call to get a tech out to the house to verify the problem and it takes 1-2 WEEKS to come out, They stood up their appointment with no notification.
When I beg the company for assistance I am met with resistance and a ton of passing the blame and I cant do anything furthers. If you are a company thats wants to see what not to do for their customers listen to all my phone calls and texts. Still 6 months, have not heard from anyone.
I call at least once a month each time I get told someone will reach out. No one does, my internet is still out this month
User's recommendation: STAY AWAY!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
I would give zero stars but that is not an option
It has been two months since I signed up and still no installation of the underground wires. The communication within this company is nonexistent.
I rescheduled the installation of the wires being buried in the ground on July 11, 2024. Since then, on four different occasions, I have had technicians come to my house to install and connect to the service. All four times, they could not because there were no wires to connect to. Each time you get a text in regard to your appointment, you are under the impression that it's for the wires being buried in the ground.
It's not!
Even the employees of this company cannot understand how this keeps going wrong. It's a waste of their time and mine.
Preferred solution: I would like a true confirmation of the install of the wires being put in the ground.
User's recommendation: DO NOT SIGN UP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Hard to understand some of the Representative
Company fixed the issue and I have been provided with apology. revolved the issue myself - useless trying to be compensated.
It is frustrating when trying to resolve an issue and you try your best to understand the representative but the accent is too heavy to actually resolve the problem. They get frustrated and you get frustrated as well.
I am paying for this service and shouldnt have to try to figure out the issues I am having with their product. Beyond Frustrated.
- When working working well
- Accent - hard to understand
Preferred solution: credit for inability to have the product Ipaid for.
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