New Reviewer

DONT HIRE THIS COMPANY!! THE OWNER IS A SCAM ARTIST!

The owner from Quality West totally scammed us! He came out and said our we needed a recharge on our AC because our AC wan't working properly. Turned out we paid him for the recharge about $800 - a total rip off - and we found out later we had a kink in our pipe to our condenser and there was plenty of charge in the system in the system before Quality West even came out. They ended up overcharging our system and breaking our compressor for the condenser. Then, the kink was fixed by another company, and our AC worked! BEWARE - DONT HIRE THIS COMPANY!!!!!
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ID
#269751 Review #269751 is a subjective opinion of poster.
Location
Parker, Colorado
New Reviewer

Worst customer service ever - rude, profane, unethical

Quality West replaced a blower motor and capacitor for us in July. The price was very high but Rob agreed to do a price match. However, when I had service done on my furnace by another company, they informed me that the wrong capacitor was installed by Quality West. When I told Rob that, he was VERY rude, called me every cuss word in the book and then he hung up on me! I was stunned beyond words. To top it off, he put a stop payment on the price match check that he had agreed to and already sent to me! I would stay clear of this company at all costs. I can't believe he is still in business.
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ID
#209680 Review #209680 is a subjective opinion of poster.
Location
Denver, Colorado

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