Quality Screen

Since I am unable to successfully solve the problem through contacting your customer service department via email, I’d thought it would be able to get an answer this way as well as be able to allow everyone the feedback from the screens for our double French door. It's been a month since we have installed our screen.

The first two weeks the screen closes well and latches without a problem but after that, the screen, when it is unlatched, the screens gets stuck mid-way or farther and does not retract all the way. In some circumstances, the screen does not pull back evening, leaving the screen to get detached on the bottom leaving the unprotected screens on the bottom to pop out. Secondly, the two screen doors does not to latch on easily and typically requires you to slam it close in order for it latch on and stay latched – surly closing the screen doors this way will ensure the screen door will not last as long as I anticipate. For paying more than $500 for the screen, I would expect more it to last much longer than 2 weeks.

Customer Service, Amanda, claims that I must pay additional fees to have the screen rework as I was the one who slams the door. Well, I’m asking if the screen latched on the first time I try to close it, I would have to use force to close it in the first place. The screen is clearly a manufacture problem but the customers have to pay for the defect.

This is certainly ridiculous. If I don’t get this problem resolve, at least the social media community will understand the issues I’m going through before placing orders.

I ordered 12 sceens from this Company. The price, quality and speed of delivery were exceptional.

After ordering online, I received my shipment in 3 days! The screens were delivered in a wood box with shrink wrap to ensure that there would be no damage during shipping....and there was none. Another thing I like about the product offered by this Company is that they offer several colors to chose from.

I found other sites that sold screens but the variety of colors was lacking plus they were more expensive. To avoid any problems, I highly recommend any potential buyer to measure carefully and if you are not positive about that, call them!

Buy from this company (Quality Screen Co., from Irving Texas) only if you are sure you will not be returning the product. If you're are uncertain, you may want to think twice before buying from them.

Their return policy requires an RMA # before any product can be returned. My experience with them has been that they will not even answer your emails requesting that RMA #, and getting them on the phone is not easy either.

As for the product itself, I did not find it to be a bargain. You are better of buying from reputable retailers such as Home Depot or Lowes, among others, that accept returns, no question asked.