This company Quality Move Co. (USDOT# 156**** ILCC# 143263 MC MC# 570385) is a "low and uneven" quality company, and you get what you paid for. In the beginning everything is great. Their "relocation specialist" is very quick to send you a quote based on the information you provide them. They follow up with you after a few days and they are very professional, they will email you to confirm any changes and even if the changes are minimal you can expect to have an email trail of the process which guarantees that everything that was agreed upon will be followed through. Once you agree to start the process by paying 10% of the initial quoted price you no longer deal with the same person. You get another representative and the personal touch goes out the window, the previous sales representative would seem to get interested in your reasons for moving and come up with a plan to help you through the stress of relocating. The new representative does not have a clue of what's going and does not pretend to care, they only know that you are scheduled for a move on a certain date and you've paid your initial fee. Since one has more important things to worry about during the move one tends to brush it off since a percentage has been paid anyway, what a mistake. Their movers show up for pick up right on time; they mark and load everything and settle any discrepancy with the original quote. After a delivery day has been set, that's when the nightmare begins! The truck that delivers your stuff is late; mine was about 30 days late!!!! When you call their customer service department they tell you that the truck it's on its way and they overpromise so you can stay calm. Oh, and remember when they would send you an email confirmation of any change made or agreed upon over the telephone, well no more of that! I would ask the representatives to please send me an email confirming what we had just agreed upon and their reply was, "well we don't do that sir." So when they fail to uphold their side of the agreement it was your word against theirs and nothing to prove the agreement. Also, when they finally arrive, they do so in this HUGE truck that does not fit anywhere, and since they cannot get it close to you they are going to have to charge you for the extra distance. The worst offender in their team is this guy name Eddie.