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Poor quality drop ship site, no returns, customer service inept

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Quality Door and Hardware - Poor quality drop ship site, no returns, customer service...
Updated by user Jun 29, 2020

The bad photo is still on the site. Note that the photo is for a handle with a lock but the item does not have a lock or a key.https://www.qualitydoor.com/cal-royal-rl50-exit-lock.htmlI have not been contacted by JD or anyone else from qualitydoor.com since the original call detailed below. item is still for sale on craigslist and ebay.

Updated by user May 30, 2020

I've added a photo to this review since, to my disbelief, the bad photo is still on the site. This all happened weeks ago. Note that the photo is for a handle with a lock but the item does not have a lock or a key.https://www.qualitydoor.com/cal-royal-rl50-exit-lock.html

Original review May 30, 2020

Bought an item based on the photo. When I received the item it was a completely different item than pictured.

I went back to the site, my bad, the photo was wrong but other info on the item was correct, so I got the thing I bought.


Contacted customer service, went back and forth. The rep had trouble reading and writing English but still said no return on this item contrary to the terms on the site.

I placed the items up for sale and posted a review of the site with my ad. Eventually, the rep contacted me on the phone speaking perfect English. Apparently, he just has low reading comprehension.

He yelled and verbally abused me for about five minutes while I remained calm and tried to work toward a resolution. He didn't appear interested, so I asked him if we were done, he said yes. We exchanged polite goodbyes and ended the call.

At no point did he offer a resolution. I believe his intention was to bully me into removing my reviews on the ads I posted.

I figured if he needed them removed that bad then I would remove them. I hate to see anyone that unhappy. I certainly empathize with the guy. It's a lot of work to have an e-commerce website be accurate.

Plus I've said things I regret from time to time.

I removed the reviews on Craigslist and Trustpilot but I think I left the eBay one. I'm adding this one because I want people to be careful.

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  • Great selection
  • Inaccurate photos of items

User's recommendation: Not sure. Maybe try to deal locally?

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