Quality Dme
Quality Dme Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quality Dme has a 4.6 star rating from 2 reviews and consumers are mostly satisfied, though sentiment is mixed due to recurring service issues.
Positive Feedback
Some customers praise helpful staff such as Stacy Cruz and note low price levels and broad insurance acceptance.
Negative Feedback / Risk Areas
- Recurring Quality Dme customer complaints cite unreliable shipping and delays that risk health when CPAP supplies arrive late.
- Billing and auto-ship errors lead to unwanted charges and difficulty getting refunds.
- Poor customer service and slow responses make order status and resolution hard to obtain.
Key Takeaways for Future Customers
- Read Quality Dme reviews before enrolling and verify insurance acceptance for your needs.
- Monitor billing closely, confirm auto-ship settings, and keep documentation if seeking refunds.
- Be prepared to follow up persistently with customer service or request a specific rep.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quality Dme has a 4.6 star rating from 2 reviews and consumers are mostly satisfied, though sentiment is mixed due to recurring service issues.
Positive Feedback
Some customers praise helpful staff such as Stacy Cruz and note low price levels and broad insurance acceptance.
Negative Feedback / Risk Areas
- Recurring Quality Dme customer complaints cite unreliable shipping and delays that risk health when CPAP supplies arrive late.
- Billing and auto-ship errors lead to unwanted charges and difficulty getting refunds.
- Poor customer service and slow responses make order status and resolution hard to obtain.
Key Takeaways for Future Customers
- Read Quality Dme reviews before enrolling and verify insurance acceptance for your needs.
- Monitor billing closely, confirm auto-ship settings, and keep documentation if seeking refunds.
- Be prepared to follow up persistently with customer service or request a specific rep.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lee, Virginia
No longer a Quality DME customer
I used Quality DME for a decade. They sent incorrect supplies, sent more supplies than requested, repeatedly failed to use the auto-pay function for supplies - their billing is horrible.
I spoke to the manager so many times.
He wasn't sad to see me go. He knows they are incompetent!
- Many
Preferred solution: Nothing. Although I think their billing is wrong and I was overcharged good rudders!
User's recommendation: Find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConsistently months late shipping order, no customer service
This company consistently withdraws the required payment from our bank account on time by the due date, but then does not ship the equipment until months later. These filters are required to be changed on time; it poses a health safety risk to the consumer for Quality DME to delay that long.
After multiple voicemails left, nobody returns our calls. They only respond to negative Google reviews.
- I cant think of one
- Negligent customer svc
- Severely delayed delivery of equipment
Preferred solution: Deliver product or service ordered
User's recommendation: Find a different medical supply company to work with.
Washington, District Of Columbia
Am writing to compliment Stacy Cruz who works in your supplies dept
Stacy Cruz was both knowledgable and very helpful in dealing with my request for a re-supply! what else can I say? sorry
Arlington, Virginia
Unreliable
It has been taking more than a week to get supplies after you put in your order. Found out that if Dr /Govt/Insurance is not responding, they don't care.
If you call, they tell you that the order is in process, but only if you call and insist will they tell you why -- they have no way for you to find out order status (so much for their online system). In other words, unless you try to find which Dr /Govt/Insurance is not responding and calling them yourself, Q DME doesn't seem to do anything. That's okay if you want to go without the CPAP for a week or more, but that just makes no sense if you need a CPAP. I've asked to speak to management because I have a simple suggestion to help fix the delays, but it seems they are not interested.
Judging from the poor reviews I've seen for CPAP suppliers in general, I suggest you just do your ordering directly and not rely on any "automated service" for any company you decide to deal with. Be prepared to deal with multiple sources of delay.
- Poor customer service and delays on supplies
User's recommendation: Judging from the poor reviews for CPAP suppliers in general, I suggest you just do your ordering directly and not rely on their "automated service" for any company you decide to deal with.
New patient
The service has been very good and you usually don't get good service anymore so I am very pleased
User's recommendation: Ask for Janelle she was very helpful and patient with teaching you all you need to know
Fairfax, Virginia
Horrible Customer Service
I suffered from stroke with had caused me sleep issues and memory issues. My neurologist started me on a CPAP, which I had no luck with.
Quality DME continued to send me new supplies, in spite of knowing I wasn't using the machine. When I went to return the machine and unopened supplies, they would not take the supplies back because it had been more than a month since they sent them (in spite of me not using the CPAP and not needing them).
I haven been trying to reach their billing manager for over a week. I am not asking for all of the money back that I invested in a machine that did not work for me, but I am requesting money back from all of the unopened supplies they sent me.
- Sending me parts i didnt need
- Poor customer service
- Return policy
Preferred solution: Full refund
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