Aleksandr Aum
map-marker South Orange, New Jersey

Faulty repair and horrible costumer service

I brought my car to Quality Auto Center of S. Orange on 12/15/07 in order to change my front tires and rotate the current front tire to the rear, at the same time I got an oil and filter change and the bill came out to $327.75. To check my breaks I attempted to remove the front tires, but found out that I could not unscrew all the nuts, and one of the nuts ended up braking off the threading on one of the nuts and bolts. On 8/16/08 I took the car back to Quality and asked them to try to remove the nuts from the tire. The told me that they could not, and if they do they would end up braking them. I told them I would not pay for the repair because they were the last ones to touch my tires and were the reason for the problem. In response, the manager told us that someone was playing with the tires before and that he was not responsible. After explaining to him that no one had touched the tires since we lest took the car to his shop in December, and that the reason that we tried to unscrew them and one was broken off, was because we tried to change the breaks. I mentioned that this was a major safety issue, since if the tire went flat I would not be able to replace it on the road. Then I told him I would report him to the BBB, and at that point he laughed, and threw the broken nut we gave him to the ground and told me to go ahead and do it, and that it was my word against his. His mechanic tried to calm everyone down and said that if we paid for the parts he would charge $40 for labor. I decided I did not want anything to do with the service company and went to another shop for replacement, which cost $180. Quality not only did not live up to its name, but put my families and my own safety at risk by having me be unable to replace my tires in case of an emergency, the horrible costumer service afterwards and the brazen flaunting of my inability to do anything against them, in a he said she said case, was very unprofessional and rude.
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