Miss Chaney used profanity. Unprofessional

I called to verify a payment because I was payment behind. Miss Chaney make false accusations regarding my vehicle; she called me a crook and a liar. Miss Chaney proceeded to threaten me. I did ask the woman to lower her voice and she told me that she is trained to be aggressive to clients. The thought that with the legalities that exist the better business says that they have several ( more than 80 complaints filed in the last three years regarding Quality Acceptance. Please be cautious of this company if you are not one that enjoys being verbally abused by employees of a company that lack respect, basic grammar skills and professionalism.
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ID
#439490 Review #439490 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$5000
New Reviewer

Quality Appliance Services refused to complete work

Quality Appliance Service provides HORRIBLE customer service. They were sent ot my home by my home warranty company. The Tech was extremely rude and acted as if the service call was a huge inconvenience. After dianosin the problem he advised that he "disconnected" the dishwasher so there would be no further leaking. The next day after we finished washing dishes by hand and pulled the plug to drain the sink the water drained out through the broken dishwasher discharge hose and leaked thru the downstairs ceiling causin damag to the ceiling. When the tech returned to fix the dishwasher I advised him of the problem. The tech lied and told us he had never said that and further that it was our responsibility to have figured that out. He then stated that he was feeling "attacked" and uncomfortable in my home. The tech then got hostile, used crude language right in front of my six year old son and left. After leaving the tech contacted the home warranty company and told them that I had acted very aggressivly and swore at him. A complete lie!! When I spoke with the manager of the business they admitted that he wasn't even sure it was worth his time to make the drive to our house given what the home warranty company paid him for the repair. There are plenty of appliance repair businesses in SLC. Please take the time to find another one. These guys are THE most unprofessional people I have ever had the displeasure of working with.
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1 comment
#562039

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ID
#355445 Review #355445 is a subjective opinion of poster.
Location
Sandy Hills, Utah

About

Summary

Quality Appliance Service serves washing machines, dishwashers, clothes dryers and electric cooking appliances. Quality Appliance Service is located in Drysdale, Victoria, and regularly serves the following areas Bellarine, Torquay and Geelong and the surfcoast Lorne, Deans Marsh, Colac area and along the Princes highway. Quality Appliance Service is an authorized service agent for the following brands: Miele, Bosch, Siemens, Andi, Falcon, Gaggenau, La Germania, Neff, Technika, LG, Baumatic, Linea, D'amani, Highland, Lofra etc. That means Quality Appliance Service can repair appliances under manufacturers warranty, and in many cases under extended warranty.

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