Will not honor warranty

Our balcony boards began to separate several years after install. We were told by Quaker state that it was defective material and we would have to deal with the manufacturer. The manufacturer told us that they didnt seal the deck so they would replace the boards but Quaker state would have to do the repair. They have refused and want us to pay them more money to do the repair. They wasted a year of our time and probably knew before we began this process that they had no intention of honoring the warranty.

User's recommendation: AFibd someone with integrity.

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ID
#3657864 Review #3657864 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Poor professionalism and dirty.

Added new rear deck to a brand new house by this company.It started going bad when we were adding an addition privacey fence along deck for an additional $800.00.Fence was completed on inside of deck and all unfinished wood on exterior. I could not believe it.After going back and forth they then decided to complete the exterior in fear I would not pay the final bill.This job was close to $16,000, 2-scratched floor boards, 8" scratch on new siding (Hardy Board) and left 6-14' long boards on site and wont pick up.Then worker smoked all the time and threw his cig buts all over our yard.I had to run the power washer to clean up the dirt and saw dust they left behind. Now they wont even return calls even the salesman Tom.I never expected this when spending all this money. Now they got my money and won't even respond.I would think twice about these people and get some other bids, unless you don;t mind cleaning up after them and fixing their damage. Good Luck I warned you.

User's recommendation: I would think twice about these people and get some other bids, unless you don;t mind cleaning up after them and fixing their damage. Good Luck I warned you.

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ID
#2037434 Review #2037434 is a subjective opinion of poster.
Pros
  • Been around a long time and should know better
Cons
  • Entire deal wish i went with a different company
Preferred solution
Clean up boards left behind and an apology and act professional
New Reviewer

Terrible bussiness