Quad Lock
Quad Lock Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quad Lock has 2.2 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend Quad Lock to a friend or colleague.
- Rating Distribution
Pros: Good product, Great product, Have always come through for me.
Cons: Delivery is longer then expected, Magnet keeps falling out, No way to contact company.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quad Lock has 2.2 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend Quad Lock to a friend or colleague.
- Rating Distribution
Pros: Good product, Great product, Have always come through for me.
Cons: Delivery is longer then expected, Magnet keeps falling out, No way to contact company.Recent recommendations regarding this business are as follows: "Order from a 3rd party vendor", "Never use this company", "Simply go out to YouTube if you’ve got questions I’m not sure the customer service support line has the information you will be looking for", "DO NOT PURCHASE FROM THIS COMPANY.", "You'll have good product, but very bad customer service".
Most users ask Quad Lock for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Quad Lock Reviews
"Order"
I order mi items yesterday it said 1-2 days shipping when I should receive my items order number QL-125727
"Refund"
They didnt answer me {{Redacted}}
Hyattsville, Maryland
Refund
They didnt answer me {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective wireless charger
I wouldn't recommend this company to anyone! My wireless charger came in as defective, and I've been trying for 3 days to get a replacement.
All I get is emails over and over asking for the stuff such as videos, pictures and order number that I just keep submitting over and over.
I finally ordered and paid for a replacement from a 3rd party vendor. Do not order from Quad lock directly.
- Great products
- Worse customer service
- Warranty process
Preferred solution: Full refund
User's recommendation: Order from a 3rd party vendor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walterboro, South Carolina
Warped case
Im writing this to show you that the case is warped it will not hold my iPhone 13 .I ride a motorcycle and it has been falling out
Preferred solution: Deliver product or service ordered
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San Jose, California
My iPhone 15 cover
I need your help
I have iPhone 15 cover but it broken part
The pictures below please help if it still warranty
I have been sent pictures and my order number but I didnt have any answers from you guys
Please let me know what can I do
Thanks
Defective case
The right side of the case broke! I dont know how because it hasnt been dropped or anything that wouldve caused it to break!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCase don't fit my phone.
I purchased a GALAXY S25+ case it is to tight to fit my GALAXY S25 5G. Could please call at 414 531-****.
Defective case
Send me a new case for iPhone 15
Please. I've ordered another one already but I'm afraid same thing may happen.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item
They don’t have customer service, just automated
Buy a case for my new iPhone 17 pro max and a orange ring, my card was charged and never received the e- mail with tracking number, I been trying to contact since September 19 without any help. My address is 6303 Ashley Hall Ct, Houston, TX, 77084 and my email is robertorbatiza@***.com please send me the tracking number and order number. Thanks
Ordered the wrong quad lock would like to exchange please and thank you
The wrong quad lock was ordered. I would like to exchange it for the correct one as soon as possible. My order number was INVOICE QL-177****.
- Good product
Preferred solution: Exchange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLove the product not impressed with the service
I have answered some questions about my problem and Im not sure if they are going to take care of it or not!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unable to reach a human customer service representative
I’m not really “pissed” i was just frustrated because i made a mistake on my order and was confused on what i needed for my bike.
I ended up figuring it out, but had to pay more shipping costs to receive the new part and send back the one i bought by mistake.
Website and delivery issues :(
When i have a question or an issue i expect to be able to talk to a live person not automated that has still never contacted me back
Using ups to deliver has been dismal, the length of time for delivery is ridiculous
When i ordered your site said delivery tuesday aug 19 last i checked it is still sitting in ontario.. that is unacceptable!!
As much as i love my quad lock case and wallet I doubt I will order again
The website truly is one of the most confusing why would it let me order a mag wallet and a non mag case?!
Usually if the things you order arent compatible the site shares that with you. now i have paid to have the new mag case sent to me in time for a trip we are now on but it did not arrive when your site said it would very disappointing!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorse customer service and delivery system in the world have been waiting over two weeks for a package that was supposed to be delivered in 3 days stay away from this company
I have been waiting over 14 days for a package that was supposed to take 3 days to deliver. They use the inept sho system that can't find my building.
Preferred solution: Deliver product or service ordered
User's recommendation: Never use this company
Victoria, British Columbia
Parts placement coaching
Though the product seems to be super, I have to say that the chat support is heinously inadequate.
Having bought the handlebar mount pro for my Yamaha touring motorcycle, I went to change the locking lever from black to red.
Upon taking the old lever off the unit flung apart. A metal component, was difficult to place.
I wouldve expected Customer Service staff to have an understanding of the product placement of where things go access to designs.
Nope.
A lot of Im sorry I appreciate this.
Let me get an expert on the line This is where it becomes totally unaccepted. I was directed to a payment processing option to get further technical support.
My initial reaction was let me put all this crap back in a box and send it back because this is horrific.
I ended up going out to the Internet, YouTube watching some videos spending half an hour of my time to figure out where this metal spring like piece goes.
Quad lock if your stuff so great and youre moving the product maybe just maybe you should get qualified people to manage your customer service and support chat lines or better yet how about providing a phone number that actually works as the one Online does not.
User's recommendation: Simply go out to YouTube if you’ve got questions I’m not sure the customer service support line has the information you will be looking for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuad Lock came through
I ordered handlebar mounts for my wife's motorcycle and my own. The original order was received about three weeks later and missing half the parts that I ordered.
Through this site and about six attempts to contact quad lock through their site and many many emails, they finally got back to me and honored the order by sending my the missing parts.
I was really stressing that I was going to be out that money and no parts because it took about two weeks before they got back to me. Thanks Quad Lock!!
- Have always come through for me
- Delivery is longer then expected
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping label
There customer service and return policy is the worst I have ever dealt with there product aren’t even that great I will never recommend this anyone do (do better quad lock)
Cant get in touch with someone in person customer service sucks I will never buy anything from this company and I am not recommending this product to anyone there better products out there
User's recommendation: Never buy from this company products suck
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